Used Car Dealer

O'Brien Automotive Family

Indianapolis, IN

4.2(85 Google reviews)

Brands

ChryslerDodgeJeepRam

Contact

4630 E 96th St, Indianapolis, IN 46240
(317) 805-4400obrienauto.com/

Google Reviews

# Summary The dealership receives mixed reviews, with some customers praising fast service, attentive staff members, and quality repairs, while others report unfriendly customer service interactions and concerns about mechanical workmanship. Positive experiences highlight efficient service and knowledgeable staff, whereas negative feedback centers on pricing, communication issues, and past mechanical errors.

David Goliath9 months ago

Went in for a oil change and tire rotation and balance. Was fast and great service. They also washed my jeep. 5 ๐ŸŒŸ just the best place!!!

Shannon5 years ago

So rude, rude rude, I called at 7:36am a lady answers the phone. It was not friendly at all. I tell her that I have a minor oil leak and where the leak is and I need to schedule an appointment as soon as possible. 1. The first apt available is the 26th. I then ask if there was anything sooner because I'm moving cross country to Az. She said no vary rude then I ask well if I do bring it in on the 26th will it take more than a day to fix. She again was extremely rude with attitude and says heck I dont know depends what wrong with the jeep. Clearly I told her exactly what was wrong with my jeep and she didnt even listen. I wont take my jeep there that's for sure. If you dont like your job lady get a new one.

Lisa Riley7 years ago

Tom O'Brien did a great job handling my auto repair and recalls. Wouldn't go anywhere else. Great customer service from Stephen, and Kathy, and the onsite Enterprise Car Rental folks did a good job taking care of the loaner. ๐Ÿ˜Š

Kent Lee8 years ago

Not friendly, over priced. Most of the times you can buy a brand new vehicle for what they sell their used ones for. Mechanics don't watch what they do, from forgetting to put oil in your car, to stripping your oil pan, to dropping it off the lift. No all these have happened to me, but I've seen it happen

Genius Delivered7 years ago

Steve was my service advisor who was very attentive to my issues and concerns and saw to it that all of my questions were answered and issues were taken care of. I received my vehicle on time and repairs were expertly completed.

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