Olathe Dodge Chrysler Jeep Ram

When people talk about being “nickel and dimed” by Jeep ownership, they should be pointing directly at Olathe Dodge Jeep Chrysler. My vehicle was towed in with a flat tire and locking lug nuts without the key. Instead of offering a reasonable solution, the service department refused to install my brand-new, full-size spare unless I agreed to purchase four new tires I did not need. My existing tires still had usable life, yet I was pressured into unnecessary upsell tactics rather than being helped. Because of this, I was forced to have my vehicle towed roughly 300 feet off their property, having the locking lug nuts removed, and change the tire myself. This was not a matter of policy, it was a matter of poor customer service and questionable business practices. Situations like this reflect directly on dealership leadership. A service department that prioritizes sales over basic customer support is not one that deserves repeat business. I will not be returning, and I strongly recommend others think twice before trusting this dealership with their vehicle.

My last two oil change, tire rotation experiences have been a joke. Had them “highly” recommend a new air filter and cabin filter, when a day before I replaced them both. Today they “highly” recommended a wheel alignment on my 35,000 miles old Michelin tires that have been religiously rotated and have worn perfectly with 9/32” of thread on all four. When I approached the service manager about it he insisted that the tires showed inconsistent wear. Prior to taking my truck in for service I purposely put different valve stem caps on with pictures for orientation of the wheel to the valve stems. They rotated two of the four tires on the passenger side of the vehicle. I was always skeptical that they didn’t rotate my tires correctly and now I know for sure. You have lost me and the company I work for business Olathe Dodge Ram. Your technicians are making you look pretty shady.

I had a great experience purchasing my new Ram 1500. Milo did an excellent job, not playing any games and getting me the best price for the exact truck I wanted. I give them a 10 out of 10.

Claudia made this one of the best car-buying experiences I’ve ever had. From the start, she took the information I had already submitted online and tailored the entire process around it, making the experience feel personal instead of transactional. She quickly recognized that I was a well-researched buyer with limited time and didn’t force me through a drawn-out, rigid process. Instead, she met me exactly where I was in my buying journey, respected my schedule, and even handled much of the interaction virtually to minimize back-and-forth trips to the dealership. At no point did I feel pressured or slowed down. I ultimately bought from Claudia because of the experience she created — not because of the price. I’ll absolutely purchase from her again and will confidently recommend her to anyone looking for a vehicle. -ja-

I purchased a used Honda Accord at Olathe Dodge last week. The experience was about as good as car buying can be. I had the good forturne of working with Avery Dickerson. It felt like we had our own advocate as we worked through the whole process of negotiation, finance and handover. During our test drive my wife and I asked a bunch of questions about the Honda which he answered handily despite the fact that we weren't buying from a Honda dealer. We would do business here again.