Olivier Chrysler Mascouche

Bruno and the team were great to deal with. Bought a truck the car from out of province, and would definitely do it again! There was a minor issue when picking up the truck, but they handled it without question and were very hospitable while I waited. Very happy I went with them.

Horrible service center. Made my appointment over a month ago. Arrived at 7:30 am and told them I need to leave at 10:00am. She told me no problem. Went downstairs after waiting over 2 hours to find out they forgot my car and had not even started my car. Telling me we are all human and make mistakes. My mistake is trusting this company. Took my tire and left.

Terrible Experience and Horrible Customer Service! I purchased a used car from this dealer in May 2023, and the experience has been nothing short of a nightmare. On the day of the purchase, after completing all the formalities and making the payment, the dealer brought and handed over the car very late. Despite being informed that the car came with winter tires, they claimed that the tires were ordered and would be delivered directly to my home. When I returned home, I found a significant crack on the car's bumper the next morning. I immediately emailed a picture to the sales manager who exhibited a complete lack of responsibility and customer care. My emails and calls were ignored, and no compensation or repair was offered for the damage. This was my first red flag. Within two weeks of owning the car, I encountered an 2nd issue with the car starting. I had to take it to a local mechanic to get it fixed as no response from the dealer. Despite waiting for almost three months, the promised winter tires were never delivered. Multiple follow-ups were futile, as they continued to ignore my requests. Frustrated, I had to drive from one corner of the city to another to finally get the tires. After enduring numerous issues, my vehicle's transmission failed in May 2024, exactly a year after purchase, costing me now over $5,000. I bought the car due to its low mileage of around 57,000 km, and it now has only 64,000 km. Attempts to contact again were met with silence. It is appalling that such an esteemed organization employs such an irresponsible employee. The salesperson even tried to convince me that despite my request for support with this extreme expense, and insisted that his manager was not interested in assisting because the car was already sold! To add insult to injury, I recently discovered from Nissan Canada that the car had two previous owners, contrary to the sales agent had told me—that it had only one owner. I feel completely scammed and deceived by this dealership. Avoid this dealer at all costs. Their lack of integrity, poor customer service, and dishonest practices have left me deeply dissatisfied and regretful of my purchase.

Shout-out to Guillermo who sold me a Challenger at a very good price. I recommend both the dealer and this salesman if you're in the market for a new or used car. Friendly staff, great service. Their post-purchase support and service in the garage is just as excellent. Highly recommend this garage for any maintenance or repairs your car may need.

We went in to get a new car for my partner. We were well received and the gentlemen were nice. The seller and finance officer were friendly and took the time to explain the insurance options to us. Just note that they don't speak english, so be sure to go with someone who speaks french if you don't understand the language yourself