Olivier Hyundai De La Capitale

I visited this Hyundai dealership two weeks ago and was initially dissatisfied with their services, which prompted me to leave a one-star review and submit a complaint to Hyundai Canada. Fortunately, they reached out to me, inquired about the issues, acknowledged their mistakes, and took the necessary steps to resolve them. I now feel satisfied with their follow-up and the improvements in their service.

Had very poor experience at this service centre. -Firstly, I had a appointment to get a small sensor replaced on my car, I waited 1.5 months for this appointment (as they were fully booked with tire change season), only to drop my car off and wait 3 full business days for “diagnostics” despite having told them the problem. They repeatedly told me they were “too busy” to look at my car, what is the point of an appointment then? -I also had to remind them twice that I would like them to inspect my breaks when they replaced the ABS sensor because they fail to listen or record things on my file. -I was told on three occasion I would get a call back “this afternoon” “in 15 minutes” but they never would follow up. -When I called to check on the status of my car, they asked me who my mechanic was, whilst I had no idea who was servicing my car, how would I know? They have my car in their service department, they should be able to search my file, but instead the man on the phone replied saying “there’s 40 people who work here, how would I know where to transfer your call?” Extremely poor customer service. I’ll go to a dealership that doesn’t treat paying customers like a burden. -They claimed I didn’t have an appointment although I have text messages confirming. Perhaps it was a glitch in the system but rather than understanding the situation to make things right, they get defensive and blame the customer. -I asked upon picking up my car, why they failed to respect my appointment time and the man responded “I’m not aware of the situation” which is ultimately why I chose to write this review. Given the opportunity to understand the situation and rectify it, they completely miss the mark. They don’t listen to customers, don’t care for them, and just care about your money. I guess I should’ve known by their careless responses to other reviews here. Thankfully, Hyundai has service surveys in which you can grade each dealership for their service. Lessard certainly won’t be getting a passing grade from me. I had much better service at Val Bélair and Fredericton dealerships. Avoid this one.

I received great sales service from Mathieu. Everything was done professionally and timely. He was very knowledgeable about the vehicle. Everyone at the dealership was friendly as well.

Personally I've been in hyundai Fredericton and Beauport and the service was a big 5* so far! This is my 5th time coming here, in Hyundai Lessard, I bought the car here in Hyundai Lessard. Service is bad, 0 professional they don't know the promos. They don't clean your car after inspection something the two other I mentioned they do. This should be your last service center in mind.

Excellent service.