Opelika Ford Chrysler Dodge Jeep Ram
Opelika, AL
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The dealership consistently receives praise for exceptional customer service and hospitality, with staff members earning recognition for their helpfulness, communication, and attention to detail throughout the buying and service experience. However, one customer reported significant concerns about billing practices in the finance department, including undisclosed warranty additions and substantial markups on accessories that exceeded advertised prices.
Everyone at this location was so nice! They helped me when my EV was on 5%! I was able to charge up and get to my next location. Thank you to the service department for your hospitality! I have a Ford Mach E and I’ll be coming here for all my car services in the future! ❤️❤️❤️
Had a wonderful experience with Vic. He was so helpful and is great to work with! Stayed in great communication through my car-buying process and ultimately helped me make the best decision and deal for my family. Definitely recommend working with Vic at the Opelika Ford location.
WOW! The team at Opelika Jeep were amazing!! From the minute I walked in to ask questions to my most recent visit to have steps installed, they were top notch!! I cannot say enough about the exceptional customer service I received from Ronny and Donta! I am so appreciative of their attention to detail and willingness to help me with every question and request. FIVE STARS and MORE!!
Finance department added extended warranty to my contract even tho i specified i didnt not want extended warranty and they also charged me way more on the contract for certain items from what the sticker said. Reason for over charging me 599.00 for nitrogen in tires and 399.00 for four locking lug nuts was they arent allowed to charge dealer prep fees so they have to make up for that loss by charging more for items iregardless of what sticker price says . The sticker on car said nitrogen fill on tires is 199.00 and the four lug nuts were suppose to be 99.00 . Yep im not making this up lol. Anyway relunctantly they have cancelled the warranty and paying me back for the difference in price on the acessories they jacked up.
Montreal Francis provided excellent customer service throughout the entire process. He was patient, knowledgeable, and made sure we felt comfortable with every step. He listened to what we needed and helped us find the right vehicle without any pressure. We truly appreciate his professionalism and support. He made a stressful process feel easy. He even purchased our "Littles" snacks out of the vending machine while we waited.! THANK YOU MR. FRANCIS, for such a caring and kind spirit.! ❤️
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