Open Road Cadillac

Buying my Cadillac from Taddeo and John was such a great experience. From the minute I walked in, they made the whole process easy, stress-free, and actually fun — which is not a word I usually associate with buying a car. They were knowledgeable, patient, and somehow managed to answer all my questions! Now I’m driving around in my beautiful Cadillac! Huge thanks to Taddeo and John for the outstanding service, zero pressure, and all-around wonderful experience. Highly recommend them if you want a smooth car-buying process and a few laughs along the way!

⭐⭐⭐⭐⭐ We recently purchased a used car from Open Road Cadillac in Florham Park, NJ, and had a great experience from start to finish. The entire process was smooth and stress-free. Our salesman was friendly, professional, and easy to work with, and we felt we received a very fair price on the vehicle. After bringing the car home, we noticed an issue with the steering. We returned to the dealership, and they addressed and fixed the problem right away—no hassle at all—even though the vehicle was purchased as-is. That level of customer service really stood out to us. We would highly recommend Open Road Cadillac to anyone looking for a quality vehicle and a dealership that stands behind their customers.

I had a great experience working with Taddeo at Open Road Cadillac. From the moment I walked in, he made the whole process enjoyable—he’s genuinely funny and had that easygoing, trustworthy down to earth vibe. What really stood out was how much he looked out for my best interest. He took the time to clearly explain all the car’s features without ever making it feel overwhelming, and he made sure I was comfortable with everything before I left. He also helped me get fully set up with my insurance, OnStar and the Cadillac app, which made the transition to my new car seamless. On top of that, Taddeo gave thoughtful, honest advice throughout the process without being pushy, which I really appreciated. If you’re looking for someone knowledgeable, personable, and genuinely helpful, I highly recommend asking for Taddeo!

I purchased a 2023 Cadillac Escalade ESV Platinum from Open Road Cadillac less than two months ago, and unfortunately, my experience has been far from what I expected when buying a premium vehicle. During the sales process, I specifically asked multiple times about the age and condition of the tires. I was assured they had a safe tread depth of 8/32” and that Cadillac upholds strict safety standards for all vehicles sold, whether new or used. However, after driving fewer than 700 miles, I noticed significant tire issues — including excessive sidewall wear, tread delamination, and tread depth measuring under 4/32”. This level of wear is unacceptable for a recently purchased vehicle and contradicts what I was told. While I did receive a discount, I still paid over $85,000. At that price point, I expected much better quality control — including new or properly vetted tires. Additionally, the vehicle was delivered with only one key. I believe two keys and a manual should be standard with any dealership purchase. It took extensive negotiation just to receive a second key at dealer cost out of my own pocket, which added to my frustration. Because of these issues, I’ve chosen to replace the tires and handle all future maintenance elsewhere. I’m disappointed with how things were handled and urge anyone considering a purchase from Open Road Cadillac to be very thorough and take my experience into consideration when spending their hard earned money.

I had a great experience with Open Road Cadillac. Brandon, my salesperson was very knowledgeable and helpful with my purchase of a Certified Pre Owned vehicle. Brandon and the Staff made my entire experience a very good one. I will definitely refer family and friends.