OpenRoad Toyota Richmond

Hamid was incredibly helpful, responsive, and proactive throughout the entire process. Even though handling my lease return to Lexus wasn't part of his responsibilities, he went above and beyond to help me complete it quickly and secure the best possible return value. He worked hard to ensure my new vehicle was delivered the same day, saving me from making a second trip. His dedication, professionalism, and commitment to customer satisfaction made the experience seamless and stress-free. I'm extremely happy with my car and truly enjoying it. Thank you, Hamid, for all your help and outstanding service!

Outstanding Experience with Jacky at OpenRoad Toyota Richmond! I had an amazing experience working with Jacky from OpenRoad Toyota Richmond, who helped me become the first person in Canada to secure a 2026 Toyota Sienna XSE Hybrid. Originally, I was supposed to receive my vehicle next year, but because I’m a very loyal, long-time customer, Jacky and his team went above and beyond to speed up the process and have it delivered before New Year’s. From start to finish, Jacky guided us seamlessly through the entire lease renewal process, clearly explaining every step and making everything stress-free. He also took the time to help us customize our new Sienna to perfectly fit our needs, offering thoughtful recommendations and making sure nothing was overlooked. On top of all that, he surprised us with some extra gifts, which truly shows how much he values his customers. If you’re looking for a salesperson who is professional, attentive, and genuinely cares about your experience, I highly recommend Jacky at OpenRoad Toyota Richmond. Thank you for making this such an exciting and smooth journey!

Today we purchased our new 2025 Toyota Sienna Hybrid LE AWD from OpenRoad Toyota at the Richmond Automall, and the entire experience was truly outstanding from start to finish. Our Product Advisor, Su Li, was exceptional. He was knowledgeable, patient, and genuinely attentive to our needs. Su took the time to walk us through every detail, answered all of our questions thoroughly, and made the car-buying process feel smooth and stress-free. His professionalism and warmth made a big difference. We also had an excellent experience with Mo Zhang, Financial Services Manager, who helped us finalize the purchase and extended warranty. Mo carefully explained all our options and worked with us to find the best possible deal with maximum protection, exactly what we were looking for. He was transparent, informative, and never rushed us—something we truly appreciated. Alan, our insurance broker, provided great guidance and recommendations, particularly around private total loss protection coverage, ensuring we felt confident and well-covered moving forward. Finally, David, who prepared our vehicle for delivery, went above and beyond. He took the time to walk us through the car, ensured everything was perfectly ready, and helped connect our devices to both Android Auto and Apple CarPlay. His patience and attention to detail were outstanding. Every person we dealt with took the time to answer our questions with care, patience, and professionalism. The team was not only extremely knowledgeable, but also personable and genuinely committed to excellent service. They truly went above and beyond their call of duty. We are incredibly happy with our new vehicle and deeply grateful for the exceptional experience. We highly recommend OpenRoad Toyota Richmond Automall and this fantastic team to anyone looking for a seamless, supportive, and high-quality car-buying experience.

Find Sam Liang !! A special thank you to Sam Liang, my sales rep — he was incredibly friendly and helped me get a brand new 2026 Corolla that I’m absolutely thrilled about!!!! I had an amazing experience with his team. The best sales rep Sam Liang and the manager Pawan were extremely helpful, patient, and took the time to explain every detail clearly to me , first time leasing a car. Sam truly listened to my needs and worked within my budget to create the best plan for me. He followed up everything quickly , response quickly so I just worry free and trust him. Got so many gifts from him !! Also huge thanks to Tina Ho, the finance manager, who went above and beyond to help me finalize everything smoothly. She put in the extra effort to make sure I could get the car within my budget and credit. Also learned something from her , Really appreciated !! I’m very grateful for the whole team and would highly recommend to anyone looking for a great car-buying experience. Find Sam no doubt :)

From first contact to talking about the car, it only took one month — an amazing experience. The Sienna is often said to be hard to buy, but that’s really a misconception — you just need to find the right person! My sales advisor, Sam Liang was incredibly supportive and professional. From placing the order to picking up the car, he was attentive every step of the way and supported me without any conditions. Thanks to him, I was able to take delivery smoothly. This experience truly changed my impression of this dealership — it’s genuinely excellent. Also thanks to your sales manager Connor and finance manager Alex. You guys the best team ever .