Orangeville Chrysler Dodge Jeep Ram
Orangeville, ON
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Google Reviews
# Summary Staff members, particularly Rebecca, Darren, Jade, and Brad, consistently receive praise for their professionalism, knowledge, and customer-focused service that makes the purchasing experience smooth and stress-free. However, concerns have been raised about post-sale transparency and responsiveness, particularly regarding safety certification details on used vehicles, though management has shown willingness to address issues when escalated.
I had an amazing experience at Orangeville Chrysler thanks to Rebecca and Darren. Both of them were incredibly friendly, knowledgeable, and patient throughout the entire process. They took the time to answer all my questions, made everything clear and stress-free, and went above and beyond to make sure I felt confident in my purchase. Their customer service was outstanding from start to finish. I truly appreciate all their help and would highly recommend !
Huge shoutout to Jade for helping me get into my new GMC Sierra 1500! Buying a vehicle can be stressful, but Jade made it an absolute breeze. She is professional, super knowledgeable about the trucks, and genuinely cares about getting you exactly what you want without any of the typical dealership games. The truck is amazing, and the customer service was even better. Highly recommend working with her!
I purchased a used Mazda6 from Orangeville Chrysler and unfortunately the experience after the sale has left me disappointed. And the GM is not even interested in replying back to an email sent 10 days ago. Before purchasing, I specifically discussed that this vehicle would be used for long-distance commuting, approximately 200 km each way, so reliability and safety were extremely important to me. The vehicle was sold as certified/safetied, which gave me confidence at the time of purchase. However, after reviewing the safety inspection details more carefully, I became concerned about the brake wear measurements already documented on the report. The numbers clearly showed significant wear,(95%) which raised questions about whether the vehicle should have passed certification in that condition. When I brought up my concerns, I was told the service department could “check” the brakes again and repair them if necessary. Unfortunately, by that point I had already lost confidence in the inspection and workmanship process. A customer should not have to second-guess a safety certification immediately after purchasing a vehicle. The sales staff were polite throughout the process, which I appreciate, but overall I expected much better transparency and attention to safety-related details from a dealership. Don't trust them Update: Randy from Chrysler reached out and arranged to replace the parts in question promptly, so I have updated the review to 4-Stars. But it should not have required this to get it done. However, well done by the dealership that sold us the car.
We had a great experience with Rebecca and Brad. They were both welcoming, knowledgeable, and patient with us. They went above and beyond to make sure our experience was great and we will definitely be back in the future when we need new vehicles! Highly recommend visiting them.
Travelled from Toronto to check out a vehicle that was hard to find anywhere else. Was fortunate to be in contact with Rebecca Donaldson, who was very responsive (and patient) from beginning to end. Truly appreciate her professionalism, attention to detail, and the personal touch throughout the process. Also appreciate the work from Josh and Darren in their roles to put the wheels in motion, no pun intended. We are pleased with our purchase and recommend considering this location for your business.
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