O'Regan's MINI Halifax

This has to be the worst place to get a car serviced. You book in for an oil change for the morning, they tell you that you need to leave it for the entire day, don’t offer you a loaner car but do offer to pay for a taxi, then they don’t contact you as soon as it’s ready to be picked up, assuming that you’re completely ok to be without a vehicle the entire day and you’re stranded at home. Then if you’re lucky they send you a message the next morning saying your vehicle is ready for pickup but most cases you need to call them the next day to ask them if it’s ready. The customer service here needs so much work it’s embarrassing especially for a place that sells higher end vehicles you would think that higher end service would follow but it doesn’t. They only seem interested in seeking you the car initially then could care less about you going forward.

My gf purchased a Mini from Kevin. He was informative and thorough from start to finish. He even took time out of a busy day to drive her new car 20 minutes outside of Halifax since she's not comfortable driving in City traffic. Exceptional ! Thanks Kevin !

Thanks Mini of Halifax! Always coming thru for me at service time. Scott Blackburn is always attentive and reflects your company’s commitment to legendary service.

My experience with Mini Halifax was extremely bad. I would rate 0 star if there is an option. I am sure all service and sales r lovely people, I am here just to share my awful experience and feeling as a 2018 mini countryman s owner. So in April of 2018 I trade in my 2013 bmx X3 and leased a demo 2018 Mini Countryman S. In less than 19month with 27000km driving this car been towed for 4 times, same issue everytime. First time was the second month after purchasing the car, I was driving on the high way and car says drvingtrain problem and shut down after 8 seconds, I was lucky because was on a Saturday morning there were no many cars on the rd, so I sent it back they said oil tank problem they ll fix it, so they did, then 3 month later I was waiting my green light at intersection and shut down again, imagine how bad that was and people from behind pushed my car to the side rd and towed again, same issue they said didn't fixed will have to order new oil tank from Germany, it took me month. And in 6 month later, i was driving at a downhill trying side parking and car shut down again, it was very dangerous, so towed again and I was very upset met the service manager and GM, they said u have Warranty thats the Beauty by owning a new car. I asked them if they ll know what is feels like car shutting dowm on high way and intersection. And last Saturday night the same issue happened again, it was on high way 102 exit 2b, in 8 seconds car shut down from 100 to 0. Imagine u bought a new car and gave u some headache like this, most importantly this car put myself in a very dangerous position four times, and the dealership had 3 opportunites to have it fixed which they didn't. I wonder who ll still feel comfortable driving this car？

Absolutely amazing customer service from Scott Blackburn especially since my car wasn’t even being serviced by MINI. After an incredibly frustrating 2+ weeks with no communication from BMW, thankfully the switchboard happened to put me through to Scott! Upon hearing about the lack of communication and extensive delays, Scott went above and beyond to find out what was happening with my vehicle next door at BMW, gave me expected timelines, got me into a rental vehicle and continued to provide me with daily updates. His level of service was exceptional especially since I wasn’t even a MINI customer. Thank you Scott! Your exceptional service was greatly appreciated and truly made all the difference.