Orleans Toyota
Orléans, ON
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# Summary The dealership earns consistent praise for knowledgeable and personable staff members who create a welcoming atmosphere and facilitate smooth purchasing experiences, though one customer noted dissatisfaction with undisclosed add-ons and insufficient vehicle orientation at delivery. Overall, patrons appreciate the fair negotiations, straightforward communication, and genuine care demonstrated by sales and support team members throughout the buying process.
The staff were very knowledgeable, friendly and helpful and the overall dealership had a great “vibe.” I found exactly what I wanted. An excellent auto buying experience and I would highly recommend Orléans Toyota. A big shout out to John, Graham and Al!
My experience was good except I didn’t appreciate extras like rust protection being tacked on without even discussing it with me. A crappy high pressure tactic. I most likely would have purchased it but would have appreciated having a conversation about it. I drove away without any instruction how to manage the options in my new car. Took me an hour to get my radio station and didn’t realize that the doors have to be unlocked before I could remove the charging cable. Seydou and Ashur were pleasant to deal with. The parting gift was a nice thought but seriously……….a coffee mug? I almost laughed. Your customers are making a huge investment. Nothing would be better than a coffee mug. Anyhow I love my car and I have my manuals and the internet to learn how it works. Thanks for everything.
I recently purchased a new vehicle from Orleans Toyota with Joey Cicciu, and we have nothing but positive things to say about our experience. It was a well-organized, clear, and surprisingly stress-free process from start to finish. The negotiations were fair, and communication was easy and straightforward. I would highly recommend working with them to anyone looking to purchase a new vehicle..
When my husband and I walked into Orleans Toyota we were greeted by Prath. He was friendly and made us feel welcomed. He isn't a "I gotta make a sale at any cost" kind of salesperson...he is a genuine and a caring individual. It made a difference that he didn't overwhelm us with other options. We got a good deal on our new 2026 Toyota Prius XSE Premium PHEV. Didn't have to wait to have one ordered in. Would highly recommend Prath! Special mention to Robert and Sofiane for their assistance with the process of the sale. Give Prath a chance to be your 'go-to-person' at Orleans Toyota!!! Thanks so much Prath!!! And thanks to Orleans Toyota for welcoming us to your Toyota family!
Alyssa was absolutely amazing from start to finish. She helped my fiancée and I get into our first financed car and made the entire experience smooth, virtually no stress haha, She was incredibly thorough, explained every step clearly, answered every question we had, and made sure we fully understood everything throughout the process. You can genuinely tell she cares about her customers and wants them to feel comfortable and confident with their purchase. On top of that, the price and service we received were incredible. The level of professionalism, kindness and communication was amazing. I genuinely cannot stress this enough the service was PHENOMENAL. Buying a car can be overwhelming, but Alyssa made it such an enjoyable experience and went above and beyond for us. A huge thank you as well to Ashur for working so hard to find a solution for us despite my credit situation. He really went above and beyond to help make everything happen, and we truly appreciated the effort, It never felt judgmental or pressured just good people trying to help us get into a vehicle that worked for us. Highly, highly recommended to anyone looking for a vehicle and great customer service. We will absolutely be coming back for all future vehicles and recommending Alyssa to friends and family!
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