Ourisman Ford of Alexandria

Purchased a used Kia Forte for my son yesterday and after hitting many car lots and dealerships in area, we were very pleased to work with the Ourisman team in Alexandria. They are professional, helpful, efficient and just overall good people. Shout out to Turbo, Marcello and Quentin. You all made the experience smooth and stress free. Would highly recommend especially based on service extras with purchase throughout the Ourisman family of dealerships. Def a plus.

Just bought my dream truck! I knew exactly what I wanted coming in, and Saadiq and his manager worked with me to put together the best deal possible. They got straight to the point, didn’t waste any time, and made the entire process smooth and stress-free. I would definitely come back here for my next vehicle purchase. Highly recommend!

Kevin Senior’s customer service from start to finish was top-notch! He was knowledgeable, professional, patient, and never made me feel pressured throughout the process. His transparency, responsiveness, and genuine willingness to help made purchasing the Mach-E an easy and enjoyable choice. If you’re in the market for a vehicle, I highly recommend asking for Kevin. He provided one of the best customer service experiences I’ve had and made purchasing my first EV a memorable one. Thank you, Kevin!

Our experience buying a new car at Ourisman Ford Lincoln of Alexandria (6129 Richmond Highway, Alexandria, VA) was a positive one. Two people stood out for excellent customer service--Brian Kramb (Sales Consultant) and Ted Mixon (Finance Manager). On Memorial Day weekend, we ventured out to several dealerships to preview some EV and hybrid models, as it was time to replace our ten-year-old Lincoln MKC. We visited a Volvo dealership, a Land Rover dealership, and then this Lincoln dealership. (This dealership is where we bought our Lincoln MKC ten years ago. We traded in the MKC for a fair price.) Their initial maintenance package for a new car was appealing when we bought our first car, and their service shop is efficient (although expensive). We immediately gravitated toward the Lincoln Nautilus, a midrange SUV with all the bells and whistles at the top (actually a bit beyond it) of our price range. Brian Kramb was absolutely wonderful in showing the model to us, explaining the features, and offering comparisons to features (or lack thereof) of other Lincoln models. He took us for a test drive before we test drove it ourselves and spent several hours with us to give us the information we needed to make a decision. He was patient, understanding, encouraging, and honest. Really! It felt good not to feel suspicious of the salesperson's motives. Brian Kramb gave good eye contact, a ready smile, and an affable manner. He knows his cars, too. When we sealed the deal with Brian Kramb and his manager, we had the privilege of meeting Ted Mixon to set up the financing and sign reams of paperwork. The conversation we had with Ted Mixon was the icing on the cake. He's knowledgeable and quick, but also really personable. Our conversation with him made our day, and we didn't have any reservations about our transaction. Our experience buying a new car at this dealership was so pleasant, I'm almost sorry it's over. I look forward now to good service and car care when it's needed. (Shout out to the lovely lady who is usually at the cashier's desk when we go in to have our car serviced; her area is festooned with drawings by her daughter, a nice personal touch, and she is wonderful with customers, even those not having such a good day.) Our positive relationship with Ourisman Ford Lincoln of Alexandria continues.

I am happy that I chose Ourisman Ford Lincoln of Alexandria!!! I have owned lots of vehicles, but this experience was the best!!! The first vehicle I ever bought was a Ford Escort. Now I own a brand new 2025 Ford Mustang Mach e thanks to Kevin Senior (Sales), Alex (General Manager) and Ted (Finance). Each of them were very professional and honest! If I had to choose, I would purchase here again. I highly recommend you to experience this professional automotive team for yourself!! Top knotch dealership!