Ourisman Honda of Bethesda

Our experience with Ourisman Honda was extremely frustrating and raises serious concerns about transparency. We purchased a vehicle remotely and had it delivered based on the condition described by the sales representatives. Upon arrival, the vehicle had clearly undisclosed damage, including hail damage and torn interior upholstery consistent with pet-related wear. This was not subtle, it was immediately obvious and should have been disclosed before the sale. We specifically asked detailed questions about the vehicle’s condition beforehand and were reassured it was in good shape. We were also told the dog hair present was from test drives, which was completely inaccurate given the amount of embedded pet hair throughout the vehicle. This was excessive and not something that happens from casual test drives. Attempting to lean on an “as-is” sale does not excuse material misrepresentation or failure to disclose known damage. It’s also worth noting that Maryland’s “as-is” provisions do not broadly shield dealers in situations involving newer vehicles with relatively low mileage, where clear disclosure expectations still apply. That distinction seems to have been overlooked here. What made this worse was the lack of accountability from the sales representatives. There was no meaningful apology and little ownership of the situation, despite the inconvenience of having to unwind a deal after delivery. To be fair, Randy, the used car sales manager, was the only person who handled this professionally and worked to help resolve the situation once it came to light. His efforts were appreciated, but unfortunately they came after the damage was already done. Even more concerning, the vehicle was later relisted for sale without any mention of the damage, which raises serious questions about how accurately vehicles are being represented to customers.

While I did not purchase the vehicle I saw at Ourisman Honda in Bethesda, my experience test driving with Brandon was genuinely the best one I had in my car search. If I hadn’t ultimately had my heart set on a Prius, I would have bought from him in a second. I would highly recommend to anyone who is looking for their patience and willingness to work with me. I felt Brandon was very upfront, truthful, and informative about both the car and the buying process, especially as a first time buyer.

I want to thank Julian for helping us purchase our new Honda. He was incredibly responsive throughout the entire process and always willing to answer all of our questions - no matter how detailed. We never felt rushed or pressured, and he made sure we understood every step. Julian also worked with us to negotiate a fair price that met our budget, which we truly appreciated. His professionalism, transparency, and customer-first approach made the experience smooth and stress-free. This is the 4th car we’ve purchased from Ourisman, and Julian’s excellent service made us feel confident and happy about coming back again. We look forward to working with him in the future!

I had an excellent experience working with Javier Saenz for my first car purchase. Buying a car for the first time can be intimidating, but he made the entire process smooth and stress-free. He was incredibly kind, patient, and informative, taking the time to answer all of my questions and explain everything clearly without ever making me feel pressured. What really stood out was how much he goes above and beyond for his customers. After my great experience, I referred him to my family, and they ended up purchasing a car from him just a week later. He even personally drove their car all the way up to New York to deliver it! It’s rare to find someone who is this dedicated to customer service. I’m extremely grateful for how easy he made the process and will absolutely continue referring him to my friends and family. Highly recommend working with him if you’re looking for a trustworthy and genuinely helpful car salesman.

I am writing to formally express my frustration and dissatisfaction regarding the recent service I received from the service department, specifically from your service staff employee, Mr. Brendan Oster. On March 09, 2026, I paid a total of $994.43 for what was assured to be a thorough and reliable service, specifically involving two new tires, mounting and alignment. Regrettably, my experience has been nothing short of infuriating. I hit a pothole, resulting in a flat tire, however my vehicle never alerted me to a "low tire pressure" on my dash. This mechanical issue was not present prior to the service department's work on my vehicle. This raised serious concerns about the quality of the work performed. I expect that the services I pay for would not only resolve any existing issues but also ensure that no new problems arise as a result. Unfortunately, this has not been the case. Despite my attempts to reach out and resolve these issues with Mr. Oster, it became painfully clear that my concerns were not being addressed. His dismissive attitude left me feeling undervalued and disrespected as a customer, especially when he repeatedly talked over me and stated he would not let me finish explaining my concern. I wanted to provide an update. I returned to this location and the service center made everything right. I was seen promptly and my concerns were addressed in great detail. I want to give a special thanks to Mr. Ricardo Osses for his understanding and efficient efforts. I also appreciate Mr. Oster coming to me offering an apology. Thank you Ourisman Honda for dispelling my concerns.