Ourisman Honda of Woodbridge

I had an amazing experience with Adam Khadra. I recommend him if you’re looking for a great deal! Great customer service! Got the process done swiftly and got me out the door with my 2019 Honda accord

Wish I could give 0 stars. I had an absolutely terrible experience with Ourisman Honda of Woodbridge and would strongly warn anyone against doing business with this dealership. I found a vehicle I was interested in on their website and submitted an online inquiry. The next day I was contacted by Allen, who sent me a video of the vehicle and repeatedly assured me that the car was in “pristine condition.” Because we would be driving over 2 hours from Maryland to Virginia, I made it very clear that it was imperative we had ALL details about the car before making the trip. I specifically asked multiple times — both over the phone and through text messages — whether there was ANY cosmetic damage to the vehicle since it was used. Allen repeatedly stated that the car was in pristine condition and even bragged about how amazing their detail team was. Later, I spoke with Carl, a manager at the dealership. We negotiated pricing and ultimately agreed on a final number. A purchase order was completed and emailed to me. I informed Allen that I would be bringing a check to purchase the vehicle, and we scheduled an appointment for pickup. Allen even sent me a formal appointment invitation, and we exchanged ETA updates while I was driving to the dealership. After driving more than two hours to get there, Allen greeted my husband and me and walked us over to the vehicle. Within seconds, we immediately noticed paint chips on the front of the car. Then we saw a large scrape with missing paint around the headlight. Once inside the vehicle, I noticed a large 3-inch circular burn mark on the passenger-side visor. There was also a large water stain on the fabric ceiling near the window. At this point, I was already extremely upset because NONE of these issues had been disclosed to me, despite me specifically and repeatedly asking about cosmetic damage. Then we walked around to the back of the vehicle and found two huge dents with missing paint. The dents appeared to have been poorly “repaired” with something that literally looked like spackle and covered over with what looked like white-out paint. I truly could not believe the level of deceit, dishonesty, and unethical behavior demonstrated by this dealership and its employees. What made the situation even worse was Allen’s reaction — instead of apologizing, he was laughing and saying he would get his manager. I told him I did not want to speak to the manager. I could not believe the audacity after repeatedly misleading us and knowing full well that we were serious buyers who had driven a long distance specifically for this vehicle. This was by far the shadiest and most untrustworthy dealership experience I have ever had. Completely dishonest, unethical, and misleading from start to finish. I would avoid this dealership at all costs.

Adam khadra was very helpful, we recommend him if you plan to come to this dealership. He had excellent costumer service, if you are com Ing and would like to know anything or have any questions ask for Adam.

Terrible experience and service. First, I love Honda vehicles. I had a Civic for 10+ years. I had a CRV for 10+ years, and the Honda Accord Hybrid that I purchase in February is a wonderful vehicle. However, this dealership is horrible in so many ways. 1) The salesman who sold the car didn't know basic information about the car. I did my homework before purchasing, and new more about Accord Hybrids than he did. Plus, he talked bad about Hybrids when he knew I was interested in them. 2) The sales and finance team were super slow on the sale. I was literally there for half a day. 3) I was told that I had to finance to get 1,800 dollars in incentives, I agreed. However, when I got in with the guy they offer a high interest rate, that is neither in line with their advertisements, nor what I can get elsewhere because I have excellent credit. It's just dumb, because there is no way I am staying with Honda financing. Plus, it's the typical bait and switch. 4) They forget to give me the license plate from the car I financed, so I have to go back to get it. 40 minutes away. 5) They told me I had three free months of Honda Link, but never told me how to get it. 6) They couldn't mail me the VA plates and I had to make another trio back. 7) My sales guy never once followed up with me. 8) Despite promising to send me my paperwork via email, they have never done so. 9) I have called about a dozen times to try to request my paperwork, and their stupid AI system is terrible, sending you to the wrong place or the to voicemail. No one ever returns your voicemail. When I get to someone, they are rude. I have been hung up on. 10) Honda never sent me a survey on my experience. I would have had a lot to say. Honda needs to drop these clowns. They are the absolute model of terrible service.

They have wonderful customer service. Their employees are great at making you feel cared for and that all your needs are addressed, even in their waiting room with their complimentary coffee & tea station and afterwards with their free shuttle service. They do get a lot of customers so you may have to wait longer than you would if you did a service yourself as well as pay more but the results are worth it. My most satisfactory services were by Dakota Winters, definitely recommend having your automobile serviced by him.