Overseas Motors BMW
Windsor, ON
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# Summary The dealership receives overwhelming praise for exceptional customer service, particularly from sales consultant Yasmine, who is consistently highlighted for her responsiveness, professionalism, and willingness to go above and beyond for clients both in-person and remotely. However, one customer reported a significantly negative experience with a used vehicle purchase, citing persistent mechanical issues, inadequate repairs, and frustration with billing practices that ultimately cost thousands of dollars.
I usually don’t write reviews, but I was very impressed with Yasmine. I had a Lexus that I wanted to sell and was interested in a 2025 BMW 530i. She answered all of my questions and was even willing to source one for me, despite not having any available on the lot. She provided quick responses, was friendly, honest, and attentive to everything I asked. What impressed me most was that all of our communication was through email—I never actually met her in person. That says a lot about the kind of person she is. She was willing to help me even though I wasn’t physically there; most salespeople wouldn’t go as far as she did through email. I will definitely go to her when I’m ready to sell my car and get into another vehicle. I would also like to take the opportunity to mention that the Lexus dealership in the area was great as well. Doyle from Lexus appraised my vehicle at an excellent value because I was also considering another Lexus. He provided that information to BMW, which was very helpful. If anyone is looking to buy a BMW, you can’t get much better than Yasmine as a Sales Consultant. In short, it was a great experience. Thanks, Yasmine! When I’m ready to part with my vehicle and purchase another one, I will definitely seek you out.
Yasmine was my sales representative, and she was absolutely excellent. She was incredibly helpful throughout the entire process, helped me choose the perfect car, and always responded quickly to any questions I had. The customer service was outstanding, and all of the employees were kind, professional, and welcoming. I couldn’t be happier with my new car and the deal I received. Thank you to Overseas BMW for making my dream come true! Driving my dream MINI is now a reality, and I couldn’t be more grateful. Thank you, Yasmine and the entire team! 😊
Yasmine at BMW is simply the best. Every experience I’ve had with her has been seamless, and this is my second time returning to purchase a new car through her. She is incredibly thoughtful, caring, and takes the time to truly listen to my needs. Her professionalism and dedication make the entire process easy and enjoyable. Thank you, Yasmine, for always going above and beyond!
I can't thank Yasmine Kazoun enough, our salesperson at BMW Overseas, for all her assistance, and especially her patience, with my new BMW purchase. She is very friendly and knowledgeable and went above and beyond to ensure I was satisfied. Bill, Tom and the entire team were also very helpful throughout the process...it was a great experience!!
I purchased a low-km 2004 BMW 545i and it turned into one of the worst financial decisions I’ve ever made. Repairs quickly surpassed the purchasing price(9k saftied), I’m roughly $20,000 into this vehicle, and after years of problems I finally threw it away and bought a reliable car to stop the bleeding. What made the experience even worse was dealing with the dealer and Redline. I repeatedly brought the car in for the same unresolved issues, especially a serious starting problem I warned them about for over a year through at least five separate inspections. To this day, the issue was never properly diagnosed or fixed. Instead, I was constantly charged for inspections, vague explanations, and unrelated repairs that never addressed the actual problems I brought the car in for. I easily spent up to a thousand dollars on inspections alone while being led in circles with “possible” causes and theoretical issues instead of real answers. Every time I picked the car up, the same problems were still there. On top of that, there were repeated attempts to tack on extra charges and work I never requested. It became obvious very quickly that customer service and actually solving problems were not the priority, getting more money out of the customer was.
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