Owatonna Chrysler Center RAM

Tried to give another Jeep dealership a 3rd try at keeping us as customers. Shame on me!!! The sales manager was a COMPLETE JOKE! Pulled a bait & switch maneuver on us. Over-promised & under-delivered! True slimey cars salesman mentality. Buyer beware! Jeep used to be a name I respected. Not anyone!

Extremely Disappointed with “Certified” Truck Purchase My boyfriend purchased a 2019 Ram from this dealership in January of 2025. It was labeled Certified Pre-Owned, which supposedly means it passed a thorough 100+ point inspection. Unfortunately, our experience has shown that this “certification” didn’t mean much. Right after driving off the lot, within half a mile, the check engine light came on for a misfire. We had no choice but to drive it home since the dealership had already closed, and we live 40 minutes away. The check engine light would come and go, and our code reader showed multiple error codes—not something you’d expect from a CPO vehicle!!! When we reached out to the salesperson, he told us to drive it until the light came back on. While he was helpful overall during the sale, but in the end still disappointed. Just days later, we brought the truck back in. My boyfriend had barely driven it, trying to protect the warranty mileage. The dealership kept the truck for about 3 weeks. Once we finally got it back, a new code popped up immediately. We were understandably over it. We asked them to take the vehicle back, but they claimed we were outside the 30-day window—even though THEY had the truck for nearly 3 weeks alone. Their “buyback” offer was thousands less than what was paid, even though it had hardly been driven. Now it’s June, and the truck suddenly won’t start. That alone shows the inspection process was either skipped or done poorly. We accept that we rushed the purchase, but the dealership absolutely failed to provide the quality and reliability promised under the Certified Pre-Owned label. We’ve had multiple issues, long repair waits, and now a dead truck—all within just a few months. If you’re considering buying a CPO vehicle from here, be cautious and double check everything yourself!! We expected more and got far less.

My truck was towed to this facility when it wouldn't start as it was still under full factory warranty. When I called to ask about the process I was told they may not even be able to look at my vehicle for up to a week when I asked about a loaner the service employee said I had to talk to the girls up front and transferred my call to an answering machine. After waiting about 3 hours for a call back, I called them again and was told that they are out of loaners and I should call enterprise and rent a car myself. I asked to be transfered to the service manager and was hung up on. I called again to get ahold of the service manager who told me the same thing. He said that there was nothing he would do for me and that I should call the dealer that I bought the truck from or call harry brown Chrysler to see if they wanted to help me. I called harry brown who picked my truck up the next morning, got a rental arrangement set up, and is getting my truck fixed. The communication alone was much quicker and more professional with Harry Brown.

Excellent Customer Service! We bring our vehicle to the service department and always get greeted promptly and with a smile. Then got us on our way quickly with a free shuttle ride home. We couldn't be more satisfied!

My husband, sent the daughter for an oil change after he found some coupons on their website. He even printed them out, as they were listed under the "specials" section. However, when she arrived, they told her the coupons were a scam and invalid. Instead of honoring the coupons, they pressured her into purchasing a much more expensive oil change package. This is really poor customer service! If the coupons aren't valid, they should be removed from the website to avoid misleading customers. FYI- the coupons are still on the website!