Oxendale Hyundai
Flagstaff, AZ
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# Summary The dealership receives polarized feedback, with customers praising exceptional sales service—particularly one salesman's attentiveness, accommodation, and willingness to go above and beyond—and straightforward, professional communication. However, negative reviews allege significant pricing discrepancies between advertised and final prices, predatory financing practices targeting vulnerable customers, and unresponsive management when issues arise.
Tim Warnke was the best dealership customer service salesman we have ever had the pleasure of meeting and being taken care of in sales. I am in a wheelchair and my husband is also disabled and he made our BUYING EXPERIENCE LIKE NONE OTHER. He answered questions very quickly as I asked them and straight forward. He was accommodating with our disabilities and short time for me making our purchase since we don’t drive after dark. We live in the dsrkest city in the west due to our observatory and I need cataract surgery on top of that. He not only sold us the EXACT vehicle we wanted (SANTA FE) but also drove us home with the help of his staff. We highly recommend Tim for all your special needs and dealership offers. He told us everything that was available to make our buying experience EASY and comfortable. We are thrilled with our new car beyond expectations.
I recently purchased a vehicle from this dealership and overall had a positive experience. The sales team was knowledgeable and took the time to explain everything thoroughly. The process was straightforward, and I felt like they worked with me to find something that fit my needs and budget. Customer service was responsive and professional. I would buy from them again.
Very disappointed with how shady this company has gotten. My family has bought a total of 4 cars from this lot and there will not be anymore. I was interested in the 2026 Hyundai Tucson, sticker priced at $37,455 but when I sat down to sign they had raised it to $39,955. They had stated there was an addendum sitting in the glove box where they had just added a bunch of upgrades and somebody just forgot to post it on the car. When I had explained that I wasn’t gonna pay $2500 more than the sticker price, the manager had come out to tell me that I just didn’t understand.. I highly recommend asking for out the door price before signing anything with this dealership and getting an itemized list of what they are charging.
Grandparents bought a vehicle was charged 29.99% interest. Grandparents are bilingual and barely understand English. They were taken advantage of by an employee named Joseph. They wanted to return it days later after I reviewed contract, but was told “there is nothing we can do just take it”…. My Grandparents gave an employee the car keys but the dealer refused and left it on the ground. Contract says we have 60 days to get a “FULL REFUND”. We attempted to call the Manager but never got a word back. The car was only worth $23,000 but with interest the total is $61,000.
Just got a car this weekend from Tim at Oxendale Hyundai and he was great to work with. He made it quick, easy, and listened to what I wanted. Respected me when I asked for numbers and made the deal happen fast. He even brought the car to us in another town since we couldn't get there that day! Sam made finances easy and was quick as well! Would love to work with him and this dealership again!
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