Franchise Dealer

Oxmoor Toyota

Louisville, KY

4.6(6,059 Google reviews)

Brands

Toyota

Contact

8003 Shelbyville Rd, Louisville, KY 40222
(502) 426-1200oxmoortoyota.com/

Google Reviews

# Summary The dealership receives strong praise for knowledgeable, courteous sales and finance staff who prioritize customer needs without excessive pressure, with multiple customers highlighting personalized service and smooth purchasing experiences. However, one customer reported significant post-sale issues including poor follow-up on a missing fuse box cover and concerns about the quality of the certified used vehicle inspection, citing multiple defects discovered shortly after purchase.

Katie Tummersa month ago

We had a great experience working with Cory Morris at Oxmoor Toyota to buy our new RAV4! He listened to what we wanted/needed, was honest and upfront throughout and really seemed to have our best interests in mind. He kept us updated throughout the whole process without being overbearing and made sure to answer all of our questions. We would easily work with him again in the future!

Marcia Searson4 months ago

Our Sales guy today was amazing. So was our finance guy! Went home in my 2nd new car from this location. Today's experience was very friendly, helpful and efficient. They got us in and out as quickly as they could!

Jean DeBoarda month ago

For the past two weeks, I’ve been trying to get a missing fuse box cover for my certified used car purchase. I texted, emailed, called 3x, and left a msg. Yesterday, the parts dept confirmed that no part has been ordered by the sales guy, Dacoda, who has to place it. It’s disappointing that they can’t even provide a simple but crucial part for protecting electrical components. The car shouldn’t have been sold without a fuse cover, leaving them exposed. Toyota dealers swear by their comprehensive 174pt Gold AQ inspection, but with a missing fuse cover, sand in the car, deep scratch that they repaired, missing spare tire and kit, and a plugged tire that I had to replace within 2 weeks of purchase, I question its validity and value. I attached copies of the inspection that although cleared the above items, do not represent the car’s condition at the time of sale. The purchase experience was not flawless either, but the car was hard to find, so I was willing to pay more for it. They started with a monthly estimate that is $52 more. They also pushed the dealer warranty pretty hard even though I do not live near the area. I would have ignored all of these if they acknowledged their mistake and sent the part, but this dealer chose to ignore my simple request. Just imagine if this is a major repair due to their negligence!

Starla Miller5 months ago

I recently purchased a Toyota Crown Signia Limited from Oxmoor Toyota, and the entire experience was exceptional from start to finish. I worked with three outstanding individuals who each played a key role in making this purchase smooth, stress-free, and genuinely enjoyable. Gabrielle A. – Off-Site Vehicle Selection Advisor Gabrielle was instrumental in helping me find the exact vehicle I wanted at the price I was willing to pay. She listened closely to what I was looking for, respected my budget, and guided me toward the perfect match without any pressure or upselling. Her professionalism and attention to detail set the tone for a great experience. Joe D. – On-Site Salesman Once I arrived at the dealership, Joe took over seamlessly. He was extremely knowledgeable about the Crown Signia Limited and walked me through everything I needed to know. He helped finalize the purchase with patience and clarity, making sure I felt confident in every step. Joe helped me connect my phone to the vehicle, pointed out the features, and took care of making sure the vehicle was ready for me. Logan D. – Finance Manager Logan helped me navigate the financing options and made sure I understood each choice clearly. He worked with me to secure the best deal possible without pushing unnecessary add-ons or services. His transparency and professionalism made the financial side of the purchase surprisingly easy. What stood out most was that all three were polite, respectful, and genuinely focused on helping me get exactly what I wanted. I never felt pressured, and I was able to negotiate the price I wanted—better than what three other dealerships were willing to offer. I also received a fair value for my trade-in and secured the financing option that made the most sense for me. The entire process was smooth, straightforward, and handled with integrity. I would absolutely recommend Gabrielle, Joe, and Logan to anyone looking to purchase a vehicle from Oxmoor Toyota. They made the experience exceptional, and I couldn’t be happier with my new Toyota Crown Signia Limited.

Sarah Pfingston6 months ago

I had a phenomenal experience at Oxmoor Toyota with the help of Joseph. He was incredibly helpful and supportive. This was my first purchase ever and I was extremely nervous and had a pit in my stomach. Joseph was exactly what I needed, calm, reassuring, and overall good energy. The financing process was easy and straightforward. I would highly recommend Oxmoor Toyota to anyone in the market for a new vehicle.

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