Pajouh Automotive Center

I can’t say enough great things about Steve in the Collision Center. After my Cadillac Escalade was involved in an accident, he truly went above and beyond to take care of everything from start to finish. Steve was incredibly informative throughout the entire process. He kept me in the loop every step of the way, was always responsive when I had questions, and made what could have been a stressful experience feel manageable and smooth. He didn’t just handle the repairs — he made sure I understood what was happening and what to expect. When I got my Escalade back, it was in impeccable condition. You would never know it had been in an accident. The quality of work and attention to detail were outstanding!!! What really set Steve apart was that he even helped me sort out issues with the other party’s insurance company and spoke on my behalf to make sure everything was handled properly. That level of care and advocacy is rare, and I truly appreciate it. Thank you, Steve! I can’t thank him enough for his professionalism, dedication, and genuine care. I will absolutely be back if I ever need collision work again, and I’ll be spreading the word to friends and family about the exceptional service I received.

We had such a great experience at this dealership! From the moment we walked in, everyone was welcoming, but the gentleman who helped us truly stood out. Nathan Hitchman was incredibly knowledgeable and took the time to answer all of our questions without making us feel rushed or pressured. He was also so kind, helpful, and genuinely friendly, which made the whole process feel easy and enjoyable. We’re so happy with our purchase and really appreciated the excellent customer service. Highly recommend coming here if you’re looking for a stress-free car buying experience!

Brad Yergenson was our sales/client advisor. Brad was very friendly and easy to talk to. He wasn’t pushy and didn’t try to force anything our way. He simply answered our questions and listened to what we wanted in a new vehicle. I have purchased several vehicles over the years and I must say that this was one of my best experiences. The whole team at Pajouh GMC exceeded my expectations.

Bought a M340i from here, pretty good purchasing experience. Devin and the rest of the team were very easy to work with especially compared to some of the dealerships in the Bay Area, would happily buy another car from here in the future.

⭐☆☆☆☆ DO NOT BUY FROM THIS DEALERSHIP We had been searching for a very specific model/year of car to fit our family and flat tow behind our RV. Pajouh Automotive happened to have one, and we worked with their sales rep, Adrin. Since we were purchasing from out of state, we had to rely on the online listing, additional photos sent by Adrin, and—most importantly—his word on the car’s condition. That was our mistake, because what we received was nothing close to what was represented. 1. Cosmetic damage hidden – When asked specifically if there were any issues, Adrin assured us there weren’t. Yet when the car arrived, all four rims had significant peeling (a known TSB on this model), and the driver’s door panel had major sun damage with the clear coat peeling off. Both would require full replacement to fix. None of this was disclosed. 2. Missing parts – The passenger door is literally missing a cover plate, leaving exposed screws. Again, never mentioned. 3. Not detailed as promised – Adrin claimed the vehicle would be fully detailed before shipping. Instead, it arrived filthy: garbage in the back, sticky residue on the dash, dust under the seats. Absolutely no sign of professional detailing. 4. Zero communication after the sale – We’ve repeatedly tried contacting Adrin regarding the title and the condition issues, but he has completely ignored us. When I finally called the dealership directly, the sales manager’s response was laughable: “I understand your frustration, I’ll have Adrin reach out.” It’s been two days and, unsurprisingly, still nothing. This dealership is dishonest, unprofessional, and impossible to work with once they have your money. Their communication evaporates the moment the deal closes, and management is useless in resolving customer concerns. Save yourself the headache and look elsewhere. Pajouh Automotive Services in Chico is the perfect example of why people dread used car dealerships.