Franchise Dealer

Pamby Motors Chrysler Jeep Dodge RAM

Ridgefield, CT

3.6(54 Google reviews)

Brands

ChryslerDodgeJeepRam

Contact

665 Danbury Rd, Ridgefield, CT 06877
(203) 438-4801pambyzone.com/

Google Reviews

# Summary The dealership receives sharply divided reviews, with some customers praising attentive salespeople and respectful treatment during the buying process, while others report serious issues including failure to complete warranty repairs, poor diagnostic service, and unresponsive customer support. The stark contrast suggests that individual employee performance significantly impacts customer experience, with some staff members going above and beyond while others fall short of basic service standards.

nritzcovan5 months ago

Unfortunately very poor dealersip - they will lie to your face despite knowing all the facts. I attempted to have my Jeep repaired when it was under warranty but they said for two years that the parts are in backorder. I escalated to Jeep corporate and after a maze of phone transfers, case managers and "repair order" paperwork and I was told the dealership never even ordered the parts so corporate can do nothing. So they never intended to repair the vehicle in the first place. Highly advise to go some where else.

Emily Debacher3 years ago

I have been looking to lease a car for a couple of weeks and have went to several dealerships and have walked out. I called Pamby Jeep early on Saturday and spoke to a very kind salesman, Jimmy. I told him what I was looking for in terms of car and payment. After speaking with Jimmy over the phone I went to the dealership and was not pressured at all. Jimmy took his time showing me the car and explained all of the features. When it was time to talk numbers he did everything he could to get me the best deal. I felt respected throughout the entire process which means a lot to me. This was the first time I ever leased a car on my own without my Dad or husband with me. Other dealerships did not take me seriously when I went in alone or spoke to them over the phone. That wasn't the case here at Pamby. I would recommend this dealership to anyone who is looking to lease or buy a car. All of the employees at the dealership were very kind, however Jimmy went above and beyond to make sure this was a positive experience for me. He took his time to review all of the car's features upon pick up and even called me the next day to make sure I was liking the car and didn't have any questions.

O Q2 months ago

Totally ignored me for several days after dropping off my car… ended up taking it to another shop after about a week. Will never be back

Chris Barymowa year ago

I went to Pamby with a couple of important issues with my brand-new Grand Cherokee 4xe Summit. They couldn't properly diagnose the problems, or perhaps just didn't want to. The person at the front desk insulted my intelligence giving me some BS and let me go. I have never experienced such poor service from any dealership in the past. I didn’t give up and decided to try Bedford Jeep instead. They took the time to thoroughly test the car and were able to resolve the issues. I highly recommend choosing Bedford over Pamby—they truly deserve your business

Matt Hannequin2 years ago

I bought my first car from Pamby Motors this weekend and it was definitely a great experience. Jimmy was able to find exactly what I was looking for and delivered it to Pamby for me. Tom was very easy to work with in the finance department and was also helpful throughout the entire process. If you want to avoid the typical “car salesman” and want to be treated fairly and respected, buy your car from Jimmy at Pamby!

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