Park Avenue Audi Brossard

We had a great experience purchasing our new Audi. Li Cheng provided excellent service—professional, patient, and very attentive. Everything was handled carefully and thoroughly, and his service attitude was outstanding. Highly recommended.

Shout out to Mr. Cheng Li for his outstanding service. Very responsive and knowledgeable, making the whole experience a splendid one. I love my new car. If you are looking for an Audi, he’s the one to go to. Thanks again!

I had an excellent experience with my Audi sales representative Mr. Cheng Li! He was professional, knowledgeable, and made the entire process smooth and stress-free. I especially appreciated their transparency and genuine care in helping me find the right vehicle. Highly recommend — outstanding service from start to finish! Process was extremely seamless, thank you!

My recent experience at Audi Brossard has been deeply disappointing and raises serious concerns regarding professional ethics. The Fraudulent Billing: During my service visits, I discovered that service advisor Simon Benard manipulated my repair requests to inflate invoices billed to my Audi Aftercare insurance. This included filing claims for work that was never performed and for damages that did not exist. When I confronted the Service Manager, Mathieu Hamel, regarding these irregularities, he openly admitted that billing customers’ insurance without their knowledge or consent is a 'standard practice' at this dealership. The Substandard Remediation: When I contested the quality of paint repairs—which were performed to an amateur 'DIY' level rather than professional standards—Mr. Hamel refused to provide a proper remedy. Instead of offering a legitimate SMART Repair, he dismissively stated that this rough, uneven, and granular paint job was 'the best they can do.' The Evidence: Attached are photos of the 'professional' repair performed by Audi Brossard. I leave it to the public to decide if this amateur, bumpy work meets Audi's professional standards. As a loyal Audi owner for 13 years, I am shocked by this lack of transparency and the blatant disregard for service standards. Please be advised that all facts mentioned here are fully documented by invoices, written correspondence, and audio recordings. These have already been submitted to Audi Canada executive leadership and are ready to be presented to the appropriate regulatory and legal authorities to address these unethical billing practices.

I was very impressed by audi VP Cheng Li’s service at Audi. He is knowledgeable, patient, and never pushy. He answered all my questions in detail, helped me compare different models, and made the whole buying process simple and stress-free. If you are considering an Audi, I strongly recommend asking for Cheng Li. He really cares about his clients and makes sure you leave the dealership confident and happy with your choice.