Parks Chrysler Dodge Jeep RAM Gastonia

Our experience at Parks Chrysler Dodge Jeep RAM in Gastonia was absolutely outstanding! From the moment we walked through the doors at 2339 E. Franklin Blvd., Gastonia, NC, we were treated like family. We recently purchased a brand-new Jeep, and we could not be happier with the exceptional service we received from Jalel Fykes and General Sales Manager Will Thevaos. Their professionalism, honesty, patience, and genuine care made the entire process smooth, stress-free, and exciting. Jalel went above and beyond to help us find the perfect Jeep, answering every question and making sure we felt confident every step of the way. Will Thevaos personally ensured that we were completely taken care of and satisfied with our purchase. Their teamwork and dedication truly set this dealership apart. If you are looking for a dealership that values its customers and provides top-notch service, we highly recommend Parks Chrysler Dodge Jeep RAM Gastonia. They proudly serve Gastonia and surrounding areas, and they definitely earned our trust and future business. Thank you again to Jalel Fykes, Will Thevaos, and the entire team for making our new Jeep purchase such a wonderful experience!

The staff here were friendly, welcoming, and very knowledgeable about the cars they sell. I worked with Jalel on my deal. My experience started online and transitioned to an in-person visit the same day. He communicated well and met all my expectations. The finance office process was seamless, and they worked with me on all the requirements and needs I had. The entire process took a few hours, which is expected, and the Jeep was delivered clean and ready to go. I also appreciated their virtual delivery process—a website specific to my model that walked through all the features and how to use them. This cut down on the time needed at the dealership, although they offered an in-person walkthrough as well. I liked being able to go through everything at my own pace, and I can revisit it anytime for a refresher. I know everyone’s experience can be different, but mine was a very positive one, and I would recommend this dealership to anyone looking for a new Chrysler, Dodge, Jeep, or Ram. I plan to use their service department and will review that later after a few visits.

A trusted female friend referred me to Van after hearing me vent for years about how hard it was to find a mechanic I could genuinely trust. Like many women, I’ve had experiences that left me questioning whether repairs were necessary, whether I was being charged fairly, or whether I was being taken seriously at all. Because of that, I approach every new mechanic with a healthy dose of skepticism. My friend was confident Van would be different, and that recommendation ended up being one of the best referrals I’ve ever received. That is why I feel compelled to write this review. From day one, Van has treated me with honesty, respect, and professionalism. He consistently takes the time to explain things, answer my questions, and make sure I understand what is happening with my truck. Most importantly, he has earned my trust. When I leave my truck with Van, I don’t spend the day worrying about what surprise I’ll find when I pick it up. Every repair has been handled properly, and I have never felt like someone was trying to sell me something I didn’t need or create more problems than they solved. Van has proven that he has my back. Just as importantly, I have confidence in the team of mechanics who work behind the scenes to make those repairs happen. Service advisors often receive the recognition, but the technicians are the ones diagnosing problems, making repairs, and ensuring vehicles are safe and reliable. They rarely get the credit they deserve, and I want to acknowledge their professionalism, skill, and dedication as well. Good leadership shows in the people around you, and the quality of their work has given me confidence in this entire team. If you’re looking for a place that values honesty, integrity, and customer relationships, I highly recommend Van and his team.

I got my new ram on New Year’s Eve from Jeremiah Bradshaw at Parks Chrysler Dodge Jeep RAM in Gastonia. I fully recommend him. He went out of his way to answer my questions. He even sent me a video explaining the answer to a question after our phone call, before I met with him. He got my sale and 5 stars. Thanks again Jeremiah!

I had a great experience with the service department at Chrysler while getting repairs done on my Chrysler Pacifica. The entire process was smooth, professional, and much less stressful than I expected. Communication was clear throughout the repair, and the team made sure I was kept updated every step of the way. Huge shoutout to Van, my service advisor, for going above and beyond. He was knowledgeable, honest, and genuinely cared about making sure everything was handled correctly. It’s hard to find customer service like that these days. Van made the experience easy and made me feel confident my vehicle was in good hands. Highly recommend this service department if you want quality work and excellent customer care!