Parks Ford Hendersonville
Hendersonville, NC
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# Summary The dealership consistently earns praise for its customer-focused sales approach, with representatives taking time to understand individual needs, provide transparent information, and facilitate smooth transactions without high-pressure tactics. Customers particularly highlight the friendly and helpful demeanor of staff members, efficient service processes, and willingness to assist with post-purchase questions and concerns.
I came into a situation where my car was undrivable and a car is essential for my work as a Direct Support Professional. Parks worked with me and not only accepted my wrecked vehicle, they got me an acceptable amount for the car in lieu of a cash down payment. Oscar Viva was wonderful to work with. He walked me through the process and gave me a great tutorial for the car systems. He was very helpful and I was in a new (to me) EcoSport hybrid mini SUV with a transparent previous record (all maintenances and oil changes done at the dealership with the previous owner) and payments I could afford. I was in the new ride 1 day after my accident and back to work in the same week. He assured me I could come back to the dealership with any questions or concerns. I felt that I was understood and well cared for. Thanks Oscar and Parks Ford in Hendersonville for giving me relief of anxiety about my transportation and helping me through a really difficult situation.
From the moment we walked into the dealership, our experience was first class. Our sales rep, Tim Karr, was excellent and not your typical car sales rep. I told him what I needed in terms of a price and in terms of mileage and immediately brought up the perfect truck for me to look at. He even convinced me that the hybrid was the way to go. I highly recommend Parks Ford In Hendersonville, and I highly recommend Tim. No pressure, no stress. One of the best experiences I’ve had buying a truck.
Kegan, Hank and Chris made a phenomenal team. They listened and got all my questions answered. They helped me with some operational questions after the sale as well. Which is kinda unheard of. I am so glad I came in and got an easy smooth process. Marketplace was wearing me out looking for a steal. I came in, got a great buy and am loving the truck more and more every time I drive it. Sure beats still looking and driving for hours for a dud or not getting messaged back!
They were very friendly but they tried to put me in suv and a charger that is not for me. I had to wait until they shipped the car.i really just wanted one of the lot to fit my budget. But it's all good. I do like the car but do wish they put better tires on the front. Thanks for everything. GOD BLESS
Absolutely excellent experience at Parks Ford. I knew what I was looking for and they didn’t waste my time… showed me the Maverick that fit my criteria, offered me a good value on my trade and got me out the door in my new truck much faster than I expected. Great team working there… was greeted by friendly and helpful folks who continued to be that way all the way through the process. I look forward to working with this dealership again in the future… and would highly recommend them to anyone!
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