Patrick Hyundai

Vehicle bought June 2, 2026. I typically do not write reviews; however, I am making an exception this time due to the excellent experience I had purchasing a vehicle through Ryen Smorczewski. I was truly impressed by his professional and courteous approach throughout the entire process. His no-pressure sales style and commitment to customer satisfaction made the experience smooth and enjoyable. He accommodated my schedule perfectly and was fully prepared upon my arrival. Most importantly, he carefully listened to my needs and focused only on options that aligned with what I was looking for and willing to pay. I highly recommend working with him—10/10 experience.

Went to multiple dealerships and landed at Patrick Hyundai because Jonathan Medina was able to beat all other offers , we shook hands and made a deal . There was a miscommunication on price but Jonathan Medina advocated on my behalf and Katie Grass the General Manager of Sales came out and HONORED THE HANDSHAKE DEAL. This has been the absolute best experience ever . I am so grateful I came here , this dealership has honored the deal and I want to RECOMMEND Jonathan Medina and Katie Grass (GM of Sales) HONORABLE and RESPECTFUL If you want or need to buy a car You MUST come here and ask for Jonathan Medina and Katie Grass (GM of Sales). Highly Recommend 5+ STARS ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️

I was left stranded offsite after using Patrick Hyundai’s shuttle service and was forced to pay for my own Uber back to the dealership when no one followed up or coordinated my return to retrieve my vehicle. On January 19, I had a 4:30 PM scheduled oil change appointment at Patrick Hyundai. When I arrived, I asked the service clerk (I did not get his name) how long the service would take and was told about 1 to 1.5 hours. I also asked if the shuttle service was running, and I was told yes and reassured that I had plenty of time since the dealership closed at 6:30 PM. I requested to be dropped off at Coco Nail Bar, which is roughly 6 minutes from the dealership. When I was dropped off, I asked the shuttle driver, Matt, how I would be picked up once my car was ready. He explained that I would likely receive a call, but if I finished earlier, I could call and they would come get me. At 6:01 PM (screenshot attached), I called the service department for pickup. The call went straight to voicemail. I immediately called back and reached the sales department. Olivia Patrick answered, and I told her I was waiting on the shuttle. She transferred me to Sharon. I explained the situation again, and Sharon transferred me back to the service department, which once again went straight to voicemail. I waited then called again at 6:15 PM (screenshot attached) I spoke with Olivia again, who transferred me to Sharon yet again. Sharon told me she would connect me directly to a service clerk named Eric instead of the general service line. That call also went unanswered and went directly to Eric’s voicemail. At that point, I waited, assuming someone would call me since the dealership was closing soon and they knew a shuttle customer was out. NO ONE DID. After waiting over 30 minutes, I finally ordered an Uber at 6:37 PM and arrived back at the dealership around 6:42 PM (screenshot attached). When I walked in, there were no customers in the lobby. I went to the front desk and asked if my car was ready. Olivia recognized me immediately and apologized and said yes your car is ready. This is when knew for sure that the staff had been negligent. The service counter was already closed, and there were no service employees present (screenshot attached). Everyone had clocked out for the night while I was still waiting on the shuttle. I was left offsite with no return call, no pickup, and no way to reach the staff responsible for my vehicle. I don’t want to jump to conclusions, but being a younger Black woman, it’s hard not to question how this situation was allowed to happen. Regardless of intent, this was a complete failure in communication and customer care. No customer using a dealership’s shuttle service should be left stranded and forced to pay for their own ride back. This experience was frustrating, unacceptable, and should not happen to anyone else. I am deeply hurt and disappointed to call this my home dealership. Do better!

My experience purchasing my Hyundai at Patrick Hyundai was outstanding from beginning to end. From the moment I walked in, Eva at the front desk made us feel truly welcome and comfortable. She greeted us warmly and even offered us coffee, which immediately set a positive tone for the entire experience and made us feel right at home. My salesperson, Ryen Smorczewski, was extremely professional, courteous, and knowledgeable throughout the process. At no point did I feel pressured, which I greatly appreciated. He showed tremendous patience, answered all my questions, and made sure I felt confident every step of the way. What stood out most was his excellent customer service skills and his genuine care for his customers. His professionalism and kindness truly made this a pleasant and stress-free car-buying experience. Ryen is a great asset to Patrick Hyundai, and I would highly recommend both him and the dealership to anyone looking to purchase a Hyundai. I also do not want to leave Naeem, the financial guru. He took his time to explain everything in detail and made the financial process smooth, clear, and easy to understand. Despite his young age, he was well-mannered, professional, patient, and thorough, ensuring I was comfortable with every aspect of the paperwork and financing process. His positive attitude and willingness to help truly completed an excellent overall experience at Patrick Hyundai. Thank you once again to everyone at Patrick Hyundai for making this such a wonderful and memorable car-buying experience. I truly appreciate the professionalism, kindness, and outstanding customer service shown by the entire team. I will recommend Patrick Hyundai to my family and friends.

My Hyundai Sonata 2017 seemed to have engine oil burning issue, so in November of 2025, I brought my car in for oil change and the service team initiated engine oil consumption test. During this visit, I was told that I was supposed to bring the car before it runs beyond 1500 mi from the date of initial test date by Michael Vanhoosier. I spoke to Michael on later date after the oil change over the phone to double check and make sure, and i was advised that as long as i bring the car in before 74600 miles, there wouldnt be any issues. Now in Jan 2026 (Jan 14th), I called to schedule an appointment for the testing before I exceeded 1500 minutes (currently around 1300 minutes since initial testing date), and service team was advising over the phone that oil consumption test cannot be done if mileage exceeds 1200 milage. I left a few voice mails for Michael to get back to me on whether I should bring the car in ASAP or not so that I wouldn't go past the required milage. No calls were returned, and to speak to anyone regarding this matter, I bought the car over to the dealership to talk to anyone regarding this, but Michael was already gone, and there was no one that can provide confirmation whether could at least drop the car. Then service was telling me that I was supposed to bring the car after 1000 miles. So far i have received 3 different milages. I'm dropping my car just in case, but I can't say I was satisfied with the service.