Patrick MINI

Recently leased a car from Matt at Patrick MINI. Matt is very knowledgeable about the line, explained the options in an easy to understand way, and made the process as easy as it could be. We were able to do a test drive, and pick out a car from their inventory that hit all the features I was looking for, and lease the car in the same day. The document signing process is always tedious but they expedited it as best they could. You do have to head next door to the BMW side for signing. I liked that many follow up services are included and they will pick your car up for service, which will make my life easier. I really like my new car and would shop with Matt again in the future.

10/10 buying experience!! The team at Patrick Mini made the car buying experience a dream. Joanne my client advisor was professional, knowledgeable, friendly, and took great care of me from start to finish. She is a tremendous asset to the brand! Sophia lead me through all the features and tech of the car with patience and knowledge. I normally like to just figure things out on my own, however her presentation and explanation of features was invaluable. Lastly the dreaded finance room was made pleasant by Basil. He was efficient, clear, and straightforward. I neither felt rushed or delayed. He presented all my options in an organized and unpressurized manner. Patrick Mini has earned a loyal customer. Many thanks to the entire team!

I had a 5-star experience purchasing my electric MINI Cooper Countryman and can’t say enough good things about the team. Joanne was my salesperson and she was incredibly knowledgeable, responsive, and easy to communicate with throughout the entire process. This was my first electric car purchase, and I did a lot of research. She made everything feel clear and stress-free. Joe, the sales manager, was also involved from the very beginning and took the time to introduce himself, which made the experience feel personal and well-supported. On pickup day, Gary (Yuri) helped me get the keys and was kind, patient, and genuinely helpful — exactly the energy you want on such an exciting day. Greg then walked me through setting up the car, explaining all of the features and technology in a way that was thorough but never overwhelming. Overall, this was a fantastic buying experience from start to finish. The team was professional, friendly, and truly cared about making sure I felt confident and excited about my new car. Highly recommend! 🚗⚡️

I'm going to address several points, as the experience was unsatisfactory. 1. The initial appointment scheduling was correct, but subsequent calls were either dropped or I was told they would call me back, which never happened. 2. I went because my car had an oil leak and needed some parts installed (which I bought there) as it was showing several error codes when scanned. My trusted mechanic did the diagnosis, but he had to travel and couldn't fix it. When you go to a mechanic's shop, they're supposed to perform a diagnostic check to verify the purchased parts and address any other issues. 3. On the day of the appointment, I waited three hours only to be told that the car had to stay that day because an additional part was missing and "broken." 4. The next day, I called around 11 a.m. to check if it was ready, and they told me they hadn't received any updates. Then, three minutes later, they emailed me saying the car was ready. They assured me that everything had been repaired and that I wouldn't have any more problems with the engine oil. Three days passed, and the check engine light came back on. I checked it myself, and the same codes that had supposedly been fixed reappeared. I called again to make an appointment, and at first, they told me there was no availability, and then they said there was. I went to the dealership, they towed the car, made me wait two hours, and then told me, "We checked it, and it's the same codes for what was supposed to be fixed," and that they couldn't see me that day. I went back the next day, and after two hours, they told me they didn't know what was wrong with it, that the car had an air leak, and that they had to take it apart (maybe a mouse had eaten a wire). The bill for the first inspection and "repair" was almost $1,700, and I spent over $600 on parts, only for the car to end up in worse condition than before. I was confident that taking it back to the dealership would be the best option, but sadly, I don't think I'll be going back. I'm adding photos of what happened when I left the workshop after they told me they didn't know what was wrong, so I had to go back because the oil level dropped in less than a week and it started losing power during acceleration. Pddt : I had an oil change done (the most expensive one of my life) and in less than a week it needs oil again

A big thank you to Patrick BMW/Mini for their 5 star vehicle purchasing experience. We have now bought two cars from Patrick auto group and they have delivered on both occasions. Our sales associate Elmir was professional, personable, and knowledgeable. He fostered a relaxed, comfortable buying experience that we will recommend to others. And the final touch… a beautiful, parting floral bouquet! Wow, that blew us away. Thank you Elmir and thank you Patrick.