Used Car Dealer

Patriot Autos

Baltimore, MD

4.7(1,735 Google reviews)

Brands

ChevroletHondaHyundaiKiaNissanToyota

Contact

6201 Reisterstown Rd, Baltimore, MD 21215
(410) 585-1034patriotautosmd.com/

Google Reviews

# Summary The dealership receives consistently high marks for exceptional customer service and staff friendliness, with multiple customers praising employees for going above and beyond expectations. However, one negative review highlights significant operational issues, including delays in vehicle inspections, poor follow-up communication, and inadequate pre-delivery maintenance that detracted from the overall experience.

Melissa “Missy or Mimi” Perry3 years ago

I can’t say enough good things about Patriot Auto & their employees. Every single person there… From every single hard working car salesman, even the ones that didn’t necessarily help us, but was still very nice (Travis helped us & he was phenomenal, even with a toothache (we all know how that is) he still went above & beyond & was one of the hardest working people I’ve ever seen), to the very beautiful & sweet lady at the front desk & the two in the back, the kind gentleman & the beautiful lady. They all were helpful, sweet, knowledgeable & went above & beyond to help us get what we wanted & I can’t say how much that means to me. Thank you 🙏 everyone at Patriot! I couldn’t be happier. So far, the van is awesome! Plus, I’ve been assured, if anything went wrong, it would be taken care of. You’re definitely in good hands at Patriot. They definitely aren’t the typical car dealership,… They actually care at Patriot & I don’t think I’ve ever seen that before 😂 Much love & respect to everyone who helped put us in our new Grand Caravan.

QueenJo S10 months ago

Good afternoon, the customer service with Mike and the other workers was very professional and kind to my daughter and me. I really had a wonderful experience. I would recommend this auto car business to anyone. Thank you guys ☺️👍🏾

reiphyr5 years ago

I did not have a very good experience working with Patriot Autos. I had found a car I was interested in online and traveled 2 hours to visit for a test drive. The car had been on the market for a few weeks already. When I got there, the car had not even been inspected so I could not test drive. Although from previous experience with this car, I knew I wanted it. A week later I got a text saying that it was ready to test drive from someone in their shop. I drove back up to see it only to be told that it STILL was not inspected. Weeks later I was told it was inspected again although had to wait due to work. They tried to tease "Oh, our inventory often moves fast." Well yeah, you had me there already. Four weeks later, I finally got to give it a test drive and purchased it that day. At the end it did not seem like they were really interested in selling that car to me. They had my interest but did not seem to care or follow up with me in messages and emails. I was also bounced around various people. The person I first met was different than the one I met the second time was different than the people I signed paperwork with. The purchasing was the easy part. The car was in decent condition. They did seem to change the oil but the air filter was a MESS. It looked more like an overcooked bundt cake. For what it is worth, I would have expected them to have changed that out. It took forever to get the tags. In which case, I had to call them to see if they had arrived. Patriot Autos did not call or email me at all to notify. When I asked, they gave me some silly excuse like they could not? Seriously. If Patriot Autos has the car you want, go for it. If you are looking for responsive customer service, you will not get it. You have to fight for it.

Nicka year ago

First and foremost I want to thank our salesman Erroll one more time for the most positive experience at a dealership I have ever had. After choosing a vehicle and taking the test drive, our process was seamless. I would recommend anyone in the market to purchase a vehicle to stop in.

Autumn Johnson11 months ago

I want to give a big shoutout to Earl at Patriot Autos! I kept getting pulled over because my front tag plate wasn’t on, and I came back to the dealership needing some help. Earl went above and beyond—he took the time to install the front bracket and tag for me, no questions asked. Super friendly, quick, and professional. I really appreciate the support even after the sale. Thank you, Earl, for making the process stress-free and getting me back on the road safely!

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