Patterson Chrysler Dodge Jeep Ram Tyler

A bunch of untrustworthy, incompetent shady people. I waited over three weeks for my truck to go through their tech inspection. During the wait, I had to call them to get any sort of update or a timeframe. Which I was quite literally blown off or told it would be done “tomorrow” which was a lie always. I was told lies from day one. After being told x, y, and z were being done I finally received the truck after over three weeks. All to get a filthy truck, interior smells like smoke, alignment is off, steering wheel leather and trim is peeling badly, the driver side mirrors power feature does not work, sway bar end links are shot and raddles over any bump causing sloppy driving, cigarette burn on driver seat with white paint splattered, door panel wood trim and door panel plastics are faded. They even turned off brake sensors instead of fixing them! Very disappointed with the amount of shady business going on here. Be very cautious wasting time and money here.

Purchased a 2025 Jeep Grand Cherokee Limited from Nick Owen. This was a five start experience from start to finish. Nick made the entire process quick and simple. We knew what we wanted heading in and Nick never tried to sale us on anything else. He listened to us and met all of our needs perfectly. I have purchased vehicles from Nick before and will continue to do business with him. Patterson’s facility was nice and clean. The staff there were more than welcoming and happy to help with anything we needed.

This company is very misleading and extremely unprofessional. I filled out a pre-approval for this location and my information was sent to the Patterson Pre-owned center to a sales man. We spoke mostly through text and he got me approved for a vehicle he hadn't even showed me despite me adding the information for a completely different vehicle in my credit application. When we spoke, he advised he didn't have any vehicles in my price range to show me but he would once we drove there. The Patterson website shows several so we were off to a rocky start. When we got there we were talked into a 2021 Jeep Grand Cherokee they had just got in. We were assured by the salesman and the manger the car had been throughly checked it just needed to be detailed. The detail was to be completed by the following Wednesday and the vehicle ready for pick up. We called on wensday to confirm the car was ready to be told they needed more time and it would be available Friday. That same day, we received an invoice by mistake stating the dash had to be put back on. When we asked about that we were given no information. On Friday we were told they had found a hole in a tire and needed to order tires. They allowed us to borrow a loaner. We finally got the Jeep on the following Wednesday only for the back windows to not roll down, the center console to be full of the previous owners junk and the jeep to throw a code. When we called back to speak with the manager at that location we were told they didn't have to speak with us and we could take it up with service. We live 1.5 hours away and have to bring it back and schedule with service. This is ridiculous and the level of attitude we have received from the manager is inexcusable. *****UPDATE***** We have since been contacted by Benny, the service manager. He was kind and apologized. He has assured us this would be taken care of. We are bringing the car back immediately to be repaired. I hope we are able to resolve this quickly as we do love the vehicle. I will update once the jeep is repaired and this matter resolved.

I just want to say I love this location so much. Laura Marble always takes really good care of me every time I work with her. This last occasion, it did take a little longer to get done as their was a little snafu on the back side, but she made sure to take good care of me and expedite my process once she realized what happened. I’m very grateful for such an excellent service provider and rep. I will continue to use y’all forever for my vehicle needs!!

We were stranded late on a Saturday after losing my keys, we were over 2 hours from where we live. Laura and Brian in the service department worked tirelessly to find a solution. I had an odd key that was not in stock. They called and called, worked double time and made it happen. They could’ve easily told me I was out of luck but they did not do that. They just kept working on it until they found a solution and they were kind and generous the whole time. I was able to get my family and all of our belongings home and they made a difficult situation so much better. They could have easily blown me off, but they did not do that. I would recommend them and the service department anytime. Thank you all again!