Used Car Dealer

Peabody Motor Sports

Peabody, MA

4.4(18 Google reviews)

Brands

AcuraAudiBMWMercedes-BenzMINIPorsche

Contact

7 Centennial Dr #1, Peabody, MA 01960
(978) 532-8300lyonwaugh.com/

Google Reviews

# Summary The dealership receives highly polarized feedback, with customers praising exceptional service, attentive staff, and comfortable buying experiences at some locations, while others report poor communication, unfair treatment, and dishonesty that have caused long-term customers to take their business elsewhere. The quality of experience appears to vary significantly depending on individual salespeople and departments within the organization.

Anthony Zachera month ago

I was recently pursuing a vehicle from your Nashua Audi Dealership and I was lead to believe the vehicle was available but undergoing checkout, refurbishing and detailing from your salesperson. (Suzie) Asked if and when I could come in to see the vehicle and she indicated it wasn't ready for showing. (I am Okay) I followed up on Wed 5/20 and received a message that the vehicle was not ready for viewing or test drive along with a message that we will let me know when it will be available. Well today 5/21 I receive a message that the vehicle was purchase sight unseen. Sorry!!! What kind of Audi Dealership are you running. I have purchased my Porsche and Audi's for years as well as service them @ Nashua. I understand business is business but a little common sense says if someone is waiting taking your team's direction, you could at least give them a chance. Please change your policy associated with fair customers dealings. Very Bad Taste. Best Tony Zacher

Sven Soderberg5 years ago

I am so thankful for the amazing experience I received at from Will, Vanessa & Andrew at Lyon-Waugh Land Rover. I purchased a pre-owned vehicle from them and received a very tailored, VIP level of service from start to finish to follow up messages asking if I was enjoying my new vehicle. This was my first dealership car purchase for myself and I was hesitant from some of my friends experiences at other dealerships however they could not have made it a more comfortable process and I left with a vehicle I am extremely happy with and confident driving knowing I have the Lyon-Waugh guarantee. Will, Vanessa & Andrew - Thank you and I look forward to purchasing my next vehicle with your team!

Colleen Barry9 years ago

Frank Lopez was a gentleman! His consultative approach was fabulous -- placing me in the right car for me (no pressure or up-selling). The staff was kind and accommodating. There's a comfy waiting room, with a fresh coffee and muffins! I will definitely be returning to Lyon-Waugh for my next car!

Tommy_Odd_Guy2 years ago

We had the best experience buying our 2020 Highlander huge thank you to Bill and Mel for going that extra mile and making this the quickest and simplest purchase suv was pulled up and ready to go on our test drive upon our arrival bill and Mel you all are awesome

Lou Distasi10 years ago

I have bought 6 BMWs from Peobody and went into lease a Mini. I was lied to and it was a terrible experience. After 6 cars they have loss my business , I went to Chambers and had a great experience.

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