Performance Ford of Somerville

I’ve purchased 7 vehicles from Fullerton/Performance Ford in Somerville over the years and always had the best service and experience. 5 of those cars were from Salesperson Mark Whalen who makes the purchase experience a pleasure without the typical sales push. He is very knowledgeable and treats you with kindness and respect. The vehicle I purchased was difficult to find, but Mark searched several states away and found the perfect car and had it delivered to the dealership in a matter of days. Plus he makes sure you get every discount available. Miles the Sales Manager is also fantastic.

I had a great experience with Marlon Villalobos. He was very professional patient And helped me achieve the goal of getting my dream car. I’m extremely thrilled with how simple and straightforward this process was. And how honest and helpful Marlon, And the management team were. Thank you so much!!!

Marlon Villalobos is soooooo sweet. He helped me went through everything in detail, and he knows what he talks about! He is very helpful while I was making decisions. I traded in a mustang for an explorer, he helped through the shopping process. And thanks for staying late for making this happening. If you ever shop at this place, please ask for Marlon! (Attaching my “six-stars review” for him and the nice car he helped picking. )

An extremely poor service department. I brought my truck in for a normal service and to check warrantied replacement parts for the 4x4 hub actuators and vacuum lines. I had these done about 10-12k miles ago and I started to hear the same grinding noise I heard when I had first had this addressed. (Videos attached) I showed to the service rep where you can clearly hear the grinding and 4x4 trying to engage. I’m told I needed the whole front differential to be rebuilt and that was the actual issue I was having. I dropped 4k on it being rebuilt and the next day as I’m leaving from work the grinding noise reappears. I brought the truck back the following day for them to resolve this. I recorded videos of the noise after the differential repair to show this was still happening. I sent them to the service rep for him to show to his team. This was December 13th. It’s now January 14th. The truck was only test driven twice in 3 weeks to try and replicate the noise in the videos. Furthermore it was only until last week I found out the videos were never shared with the techs to better understand the grinding noise. I had to come down and drive with the tech to try and replicate the noise and showed him the videos myself and told me exactly what the issue was and knew it was the actuator and hub assembly making that noise. I was told it was going to get addressed. Instead, the job was passed along to another Master tech (who never saw the videos) and decided that swapping tires and taking it on a road test is what solved this issue. It’s an internal problem that is already occurring and that needs to be inspected. Instead I’m met with rebuttal saying they cannot inspect something that doesn’t have an issue. The videos are proof enough. All in all: I was never called or given any updates on the progress of my truck during this whole time. I had to stop down there just to talk to the service rep since he never called back. There is poor communication between their reps and their techs and it seems like no one knows what’s going on. No offer of a loaner after having my truck for more than a month so now I had to pull my ‘64 f250 out of the garage. A California truck that’s always been winterized for the last 6 years until now. My only other means of transportation now getting ruined and exposed to the salt roads. All this said I will never go back to Performance Ford for service again.

I had an exceptional experience at Performance Ford while purchasing my new Mustang GT, largely thanks to Marlon Villalobos. From our first interaction, it was clear that Marlon has an incredible vibe that makes the entire process enjoyable. he is professional, approachable, and genuinely enthusiastic. What sets Marlon apart is his uncanny ability to understand exactly what a customer is looking for. He listened intently to my requirements and used his deep product knowledge to narrow down the perfect options without ever making me feel pressured. He wasn't just trying to sell a car; he was focused on finding my ideal vehicle. Throughout the transition, Marlon was incredibly helpful and patient. He answered all my questions with detail and care. Once the deal was done, he took the time to sit with me in the car to explain every button, display, and digital connection so I felt confident driving off the lot. If you are heading to Performance Ford, I highly recommend asking for Marlon.