Perry Mazda Santa Barbara

Had the best experience with Mark at Mazda. After dealing with a few other dealerships the difference in customer service was spectacular. From the friendly greeting, awesome test drive, ordering my perfect model, and delivery of vehicle the very next day, all great and no complaints. Most definitely recommend this dealership and the team there. Shout out to Angel and Joselyn for helping out and streamlining the process 10/10! Also car is beautiful and feels very luxury, great drive, and all the safety features you need. Would purchase another.

While I had a really great experience looking for a vehicle here, once again this dealership has sold me a used car with a lot of issues. Back in 2022 I bought a used Mazda, after taking it into the shop it needed about $1000 worth of repairs. The team at the time had claimed it had received the maintenance that it needed. Fast forward to 2026, I decided that despite my bad experience I would look for another used Mazda here. I found one that I loved and again I was promised that all of the work that it needed was complete. The team was really friendly and I genuinely thought that things would be different. Unfortunately the same situation has occurred and I'm now stuck with a car that needs over $900 worth of repairs. This is the second time they have sold me a car that had cracked belts (though this isn't the only issue)! I am so disappointed and words can't even express how frustrating this whole situation is. Unfortunately I will never be back to this dealership and I will not recommend it to anybody that I know. If you do want to purchase a used car here please get a full inspection before you sign.

Charged me a $250 fee tell me that my brake job was going to cost $2300. I called around and found multiple places who will do the same job for $1000 less with a free diagnostic. I declined and asked my for my vehicle back and they still charged me the $250 despite not fixing anything. I bought the vehicle here and generally had a good experience getting oil changes/basic maintenance done here, so I assumed getting this service done here would not be an issue. After this occurring I will not be bringing my vehicle here for any reason out of principle. Multiple times in the past when I had it in for an oil change they called me asking if I wanted to do extra services and I wasn't charged a "diagnostic fee" then, it's cheaper to get an oil change/full service than it is for a diagnostic when they aren't even fixing anything. Will not be back

It was a good experience for me for a regular maintenance service. They booked a shuttle for me via Uber while my car is at service. Everything went smooth.

Only go here if you have at least a day to kill without a car or have a ride from a friend. I came in to get my car serviced and decided to use their complimentary shuttle service (which is just them calling an uber for you) to get back home while I waited since I knew their service + fixing a recall on my car would take a while. Since any two year old could deduce that I am without a vehicle to transport myself, I decide to take up Peter's offer to book me a ride back when my car is ready. After 2 hours I receive a text from Peter saying my car is ready but I don't receive a confirmation text this time. I text him back and send him my address and still nothing. After another half hour I call the dealership and they tell me "your lyft is waiting outside." I go outside and look around for 10 minutes and cannot find a car that matches the description they gave me. At this point the dealership is closing so I am simply left without my car. Unlike the people who work there I do have a life and have things to do on a Friday evening, so now I am left with the added cost of getting myself an uber to get to the places I need to go. To sum it all up, on top of their typical slow service, the people who work at Perry Mazda seem to not know how or are unwilling to take 5 minutes to get you a ride back. I don't know if this is general incompetence or just a way to cut costs, but it is clear that they do not care about their customers.