Petawawa Toyota

In 1997 I walked into this dealership as a new soldier. At the time my dad was selling Toyota out west and I knew the price of the vehicle. I offered a price well above what my dad quoted me at. The salesman, Greg Fitzgerald, and sales manager, Brad were the worst salesmen I have dealt w in 30 years. “Your Dads lying to you about the price” “Well that doesn’t include the block heater” “Where are you going to get the oil changed, Manitoba” All my servicing needs are done at a local business now. Not Toyota I bought the car from my Dad. Since that dealing I said I would never buy from there and never have. Over the past 30 years I have bought from other dealerships Tercel Sienna Tundra Sienna Corolla FJ Sequoia Sequoia Tacoma Corolla 2020 CHR And 2026 Tundra. All this money should have stayed within the community of Petawawa and Pembroke. The service department is no better. I brought in a fuse to replace. I took it right out of the fuse box. They gave me one smaller and said it’s the right one, I had to order it fr US Toyota dealership, I had a clutch in Tacoma replaced. Within two weeks I had to bring it back. The “slip plate” was burnt out, they knew that when they did the clutch and never told me. I would have had it replaced then. I had some keys cut and programmed for taco. I called to see if the keys were ready. I was told yes they’re ready and paid w MC over the phone. When I went to pick them up I was met by the woman that’s worked there for over 20 years was the worst of that dealership. “ well there s more to getting them cut, they have to be programmed and it’s pretty expensive.” “I know, I’ve paid for them and told they are ready” Basically had them thrown at me. Rather than check to see if they were ready she chose to give me the worst service I’ve had at any Toyota dealership. Like Greg Fitzgerald said “I don’t care about repeat business We get new batch of recruits every few weeks”. I will never step into any dealership owned by the Lapointe group

I will start this review by admitting that I took down a previous review of this dealership. Now to begin, when we purchased our new 2023 Rav4 Hybrid from Petawawa Toyota, we were very happy with the service we received from Steve and Heather in Sales. Heather especially was a treat to interact with throughout the sale. The after service during our warranty period was also terrific, and Heather continued to support us months after the final sale. Now I did experience some frustration once the warranty expired, however I would be negligent if I didn't share the experience I had today. Although the day at the dealership started out on a less than happy note, things took a different twist. In fact, what happened was nothing short of memorable. The service area was very busy with seasonal tire changes. The day before I was told to bring my vehicle in and they would squeeze it in because I was experiencing some electrical issues. I arrived and waited severals hours, and I must admit I became quite frustrated. Discussions took place between myself and the service manager Marc, myself and the dealership lead Mike, and finally the three of us together. Without going into details of what they did for me, I'll just say that Marc & Mike went above and beyond. It just goes to show how exceptional customer service can change a person's mind, and how sitting down and discussing the situation can help everyone involved understand each other's perspective and clear the air. Thank you Marc & Mike, in the end, you made my day.

I went in to have 4 brand new summer tires put on. Dropped the summer rims off 2 days before my appointment so they coukd go ahead and put the new tires on the rims and balance them ahead of time. Picked up my car after its appointment. $1300. Tires weren't balanced, went back the next day to let them know, I was told they forgot and they'd do it for me now. Got it back after the 2nd attempt and was told the issue was resolved, it wasn't. They also said the didnt forget to belance them the 1st time, they just had a hard time bslancing them. I said, thats worse, because you knowingly gave me an unsafe vehicle with improper balanced tires. So I took the car to a different garage where I was told 1 tire could not be balanced. I was told the tire was defective. Took it back to Toyota for a 3rd time where I was assured the issue would be resolved. Again it wasn't. I was lied to, given an unsafe vehicle back and just overall shady. This vehicle was purchased through them and had 90% of all servicing done there as well. I don't recommend thus place to anyone based alone on the lies and I definitely won't be going back. Just very disappointed. Never had these issues before with them.

I was recently in for service on my Tundra and I was extremely happy with the service team. Pricing was accurate to what I was quoted and they did a fantastic job and I even received a car wash. Thanks again, looking forward to future visits.

Petawawa Toyota Huge shoutout to Heather from Toyota Petawawa! She is absolutely amazing to deal with. Despite the fact that I moved well over 2 hours away and have a Toyota dealership here where I live is still choose to make the trip because dealing with her is worth the drive! She always makes me feel comfortable and is always honest no matter what question I might have. She is always super quick to respond to any of my messages or questions or concerns. I’m now on my third Vehicle purchased through her and I wouldn’t go anywhere else! Hands-down, one of the best buying experiences I’ve had in my entire life!  Heather is extremely knowledgable about all the vehicles on the lot and has never disappointed me with any purchase I’ve made.