Peter Boulware Toyota of Columbia
West Columbia, SC
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# Summary The dealership consistently earns praise for exceptional customer service, with salespeople like Justice, Reece, and Bernard receiving particular recognition for their professionalism, transparency, and attentiveness throughout the buying process. While one customer noted initial service inconsistencies on their first visit, they ultimately highlighted the dealership's strengths, including its black ownership and ability to accommodate various financing options and vehicle searches.
From the moment I arrived I was greeted with professionalism and felt that I was important. My salesperson Justice worked hard to get me the deal I wanted! From my test drive to asking if I needed water or snacks, Justice made sure I was taken care of from start to finish. He was very professional, answered every question asked and was very transparent. I’ve been a lot of places and Justice literally has some of the best customer service I have ever seen! This was truly a blessing from Yahweh and I’m grateful to him and Justice! Lord willing, I’ll be back for a Camry!
Had an excellent experience working with Reece!! From the moment my husband and I walked in, Reece and the team at Peter Boulware was so friendly, patient, and genuinely interested in helping me find what I was looking for in a car, not just making a sale. He answered all of our questions clearly, never pressured me, and made the entire process smooth and stress-free. His knowledge and honesty really stood out. I left feeling confident in my purchase and appreciated how easy he made everything. On top of that, he followed up a few days later to check in to see how everything’s been going. I highly recommend asking for Reece if you’re in the market for a vehicle! If i could give more than 5 stars, I definitely would! I couldn’t be happier with my new Grand Highlander, thank you again Reece!!!
My first visit to the dealership was a bit taken aback. You have 2 staff members who look exactly like me. Black, beautiful, young energetic polished who didn't even approach me and ask me if I needed assistance afyer thirty minutes wondering the lot on foot. While they ran to a white couple showing all their molars and dancing the non consensual dance our ancestors had to do when white folks were present these two staffers 🤡🤡. I did speak to several managers about this behavior 🤬.. The young lady knows who she is and the young man knows as well but if not you have locks sir! What I will say here is, if this is a case of nepotism, please have the sharpest crayons in the box out front. I mean, the box of 64 up to 100 with the crayon sharpener on the outside of the box🤣🤣 The person who saved this sale was (bow tie) Bernard. He saved this sale and any future sales that will come from my family. I actually left the lot and arrived home to Google another black owned vehicle company, but Bowtie/Benard reached out to me and I returned the next day to see the 🤡🤡 clowns from the previous day. This is a black-owned company that I sought out. I ALWAYS want to buy black if possible and I hit the jackpot with owner, operator, and sales person all black; i am in this mythical place folks call "heaven" on earth.🥰🥰 I learned do not let two BAD apples ruin this magical experience with folks who look like me, who got my humor, and established a rapport that will.last a life time. Leaving the lot with the keys to my Toyota Tacoma and a new family member as i build my community here. If I am ever asked where to purchase moving forward it will be this company, it will be from Bowtie/Bernard and I will say it with a smile on my face and PRIDE in my heart. I would like to send hugs and a shout to all the managers and to my salesman Bowtie/Bernard. The team here, is everything needed, in our frontal lobe you are what is needed when we go on a hunt for us, to be seen and to see. Your voice needs to be heard, and it is a much needed melody our ears need to recognize representation; something needed you did not know you needed. To those of you who are wondering can this team assist you if you need to finance a vehicle, pay cash, lease or search for something that is not in stock on this lot, they can do it if it needs to be done or found!!! I hope and wish for everyone to experience this team and not only leave with a fantastic vehicle you can trust from a team you deserve while both feeling something fantastic and PRIDEFUL!!! Regards Consandra
The entire team of Toyota was outstanding. From the first time I enter the building to the time I left with the new purchase. Everyone down to the customer service receptionist displayed outstanding service. I am very pleased with salesman Dimitri and his ability to show patience, resilience, and tenacity and getting this deal done. Dimitri is a winner and represents Toyota very well. Thank you for everything and I am looking forward to doing more business with this team in the future!
My experience at Peter Boulware Toyota was amazing! I worked with Justice and he was so helpful and made sure everything ran smooth. Im extremely happy with my New Camry! Go ask for Justice!!!
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