Peter Smith Chevrolet Buick Cadillac GMC
Belleville, ON
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# Summary The dealership receives consistent praise for its sales staff, who are described as patient, professional, and accommodating in helping customers find the right vehicle while respecting their budgets. However, the service department has drawn criticism for quality issues with body work and poor follow-up communication with customers regarding repairs.
We found that this experience was one of the best ones we had. The staff were all friendly and very helpful in our descion. We absolutely love the car and will definitely be telling family and friends to go to you. Thanks again Ethan and Cheryl for making this all happen.
I traded in my 2016 Chrysler 200 C for a 2022 GMC Terrain, and I had the pleasure of working with Ethan Loprieno. He was incredibly patient, kind, and truly took the time and effort to find me the perfect vehicle. I couldn’t have asked for a better experience. Everyone at Peter Smith Chevrolet Buick Cadillac GMC was so sweet, welcoming, and accommodating, and they really do everything in their power to help you get into the perfect vehicle for your needs. I’m so grateful for the amazing service and highly recommend them to anyone looking for a vehicle!
I just made a curious inquiry online and Aden Johnston answered right away. Next thing I know I am making plans to buy a new 2026 Silverado. Aden was very professional and very easy to talk to. What I liked the most was I had a budget in mind and not once did he try to push the limit. I made my decisions and he was nothing but helpful. Thanks again Aden. Now for the financing. Usually we would all love to skip this part. Well from my experience I would suggest finance your next purchase just so you can meet Amanda Andrus. Super easy experience and it was a pleasure to deal with her. Although she offered me a donut and coffee just to tell me “sorry no donut’s” I can guarantee you the next GM product I purchase will be from this dealership. P.S. Gave me the best price on my trade in.
Tuesday afternoon and my truck broke down headed to my friend's cottage. Maybe a country song here. Yikes, the Check engine light on Solid! The truck stopped moving. No reverse no drive. A sheet of drywall in the back because my truck does work! On a local car repair shop's suggestion I called Peter Smith GMC in Belleville. Meghan in Service said they would check out the problem. A CAA flatbed picked up the truck on Tuesday. Wednesday I spoke to Brook, and then Greg. Very patience and nice people. I explained I was at the cottage and resided in Toronto. Greg said the transmission had a catastrophic failure, but they could fix it with a new transmission. It would be ready by the weekend! Promise made promise kept. The truck was ready and I picked it up on Friday morning! I did need some technical help when my gps app didn't pop up on the truck's display screen. It showed the right time but the date was wrong. Brook came out and fixed it and I was back in business. Thanks Meghan, Brook and Greg!!
This review is for service dept only. I needed body work done on my brand new work van. The passenger door was misaligned.. The dealer tried to fix it themselves first and scratched and chipped paint without fixing the issue. It went to the body shop after. The body shop made it better, but the paint repair looks like it was done with a paint pen with no sanding. Absolutely horrible. I literally could have done it better myself. As I will now have to do. When I notified my advisor with photos twice, I received no reply...
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