Franchise Dealer

Pilson Chrysler Dodge Jeep Ram Fiat

Mattoon, IL

4.7(1,956 Google reviews)

Brands

ChryslerDodgeFiatJeepRam

Contact

2212 Lake Land Blvd, Mattoon, IL 619385928
(217) 292-7275pilsonchryslerdodgejeep.com/

Google Reviews

# Summary The dealership receives consistently strong praise from most customers for its knowledgeable and low-pressure sales staff and courteous service department that handles warranty work promptly and professionally. However, one customer reported a significant transmission failure shortly after purchase and disputed warranty coverage denial based on mileage allegations, resulting in dissatisfaction with the resolution offered.

Andrea Campbell4 months ago

Thought I was getting an Amazing Deal....Bought a 2018 Chevrolet Silverado 4x4 October 17,2025. Transmission blown before the 3rd payment was made January 17,2026. Bought the extended warranty on the transmission for an extra $2200 and was told I drove over the allowed 12,000 miles. Was told I drove over 16,000 miles in less than 90 days....Excuse me? Surely I would have had to do more than 1 oil change on this truck. Was most certain I had Not driven the truck to California and back 3 times in the last 90 days to get relatively close to even the 12,000 mile limit. Would have had to drove the truck literally 150 miles a day to get that amount of miles. Was told $8300 to fix my truck or trade it in at a loss and get a Newer truck with a higher payment ๐Ÿค” No Thank You! Also I was given an option of $500 off the labor if I chose to have it done at Pilson Auto. Again No Thank You. I can get the upgraded transmission for $6250 with a 5 year parts/labor unlimited milage elsewhere. Will NEVER BUY HERE AGAIN or Recommend this Dealership. Word of Mouth advertisement here is a Fail! I now have a beautiful yard ornament sitting in my driveway dubbed the Payment Princess ๐Ÿ‘ธ by my family... thank you very much... Not..... Pilson Auto

Grant Natschke2 months ago

Reached out to Jordan about a Jeep Gladiator they had on their website one evening- came in to the dealership the next morning to check it out. Jordan made sure the truck was ready for me, was very helpful, and made the car buying process very easy. He worked to get me a great deal on my trade-in as well. Thanks Jordan!!!

Dean Willaredt2 weeks ago

The sales guy I worked with, Dave Cox, was awesome. No high pressure stuff, just worked to get the vehicle I wanted at a great price. Now having used the service department, they have been great as well. They really took care of me. They called to set up a recall repair BEFORE I received notice from Jeep. And their staff treated me great. Thank you all!

M McKittrick7 months ago

Very nice and courteous service department. Performed warranty work on my 2024 Dodge Hornet RT Plus even though I did not purchase it there. I am very grateful for that. Their waiting area and whole facility is very clean and modern. Service employees are friendly and glad to help when needed. I recommend this dealership for anyone looking for a new or used vehicle.

Anthony V2 months ago

Just bought this car from Dave Cox! He is amazing in what he does! I came in, not really set on a certain vehicle, but someone he knew exactly what I had in mind. He made the process super easy! I highly recommend Dave Cox for your vehicle purchases!

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