Platinum Chrysler Dodge RAM Jeep
Terrell, TX
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Google Reviews
# Summary The dealership receives overwhelmingly positive feedback for professional staff, smooth purchasing experiences, and willingness to go above and beyond for customers, with several reviewers praising specific salespeople and finance team members. However, at least one customer reported significant issues with undisclosed vehicle damage and unfulfilled promises regarding repairs, along with frustration over unresponsive follow-up communication.
I want to give a huge thank you to CDJR for the amazing service and help throughout the entire process. Everyone was professional, patient, and truly made me feel taken care of from start to finish. The team went above and beyond to answer my questions, work with me, and make everything as smooth and stress-free as possible. I really appreciate all the hard work, honesty, and great customer service they provided. If you’re looking for a dealership that genuinely cares and works hard to help their customers, I highly recommend CDJR. Thank you again for everything — I truly appreciate the amazing experience!
Anne (Sales) and Fernando (Finance) were wonderful to work with. I came into the dealership after Anne reached out not knowing what to expect. After my initial test drive, Anne started working with me and cut all the typical dealership rigamorole to ensure she and her sales Mgr met all my needs and I got what I was asking for, they worked on the numbers, got me approved and sent me off to financing with Fernando- he worked to get me the best rates, included goodies that I didnt expect and did it all under the price I was expecting- will gladly be coming back for more business.
These guys are just dishonest. GET ANYTHING PROMISED IN WRITING!!!!!!! I purchased a truck from 3 weeks ago. Pictures online show no damage. After I sign everything it turns out there are dents in the side and a giant gauge in the driver side door. Along with scratches all down the windshield. The salesman Justin told me not to worry that he would get with his body guy and schedule to get it fixed. Guaranteed me they would fix it or I wouldn’t have purchased the truck. I call for 3 weeks to find out when they are going to fix it and was told, “Sorry, you bought a used truck and we don’t have to fix it. That they can’t fix the dent, but would work with me to make it look better and that the windshield passed inspection so we don’t have to replace it.” Just know they will tell you what you want to hear to get you to sign, but they have zero intention of keeping their word!!!!! Then they reply saying thank you for the feedback, customer service and maintaining high standards are important to them, call us at this number to discuss but list a phone number to call them that is no longer in service!!!! Just trying to save face on Google, without having to actually do anything I guess.
Alex (Salesman) , Dayton (Mgr) and Austin (Finance Mgr) were awesome. They delivered the vehicle to our home in Dallas and honored a great price, all done in 36 hours never leaving my home. Will definitely buy from them again!
5 Fords, told my salesman Shawn that I would come drive one but couldnt imagine buying one. Went and drove another Ford and well im driving a dodge now. Shawn was a great salesman, finance team, back end team... all were great to deal with.
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