Pohanka Hyundai Of Salisbury

I would recommend everybody anybody I know that is looking for a vehicle to Pohanka the excellent team of people and very friendly. I’m very happy with faith Mike and the other gentleman that was working with me and my daughter. We love being there very helpful and clean. Believe the experience we got again. I will re-recommended my to my friends and family. I’ve already started telling people my experience there thank you all again very excited and love my new truck.

Here’s a more natural, polished version that still sounds personal and genuine: I was treated like a VIP customer. While driving from Northern Virginia to Ocean City, the check engine light suddenly came on in my Genesis. I stopped at this dealership, expecting a long wait and a stressful experience. Instead, they got my car into the service bay within five minutes. The technicians thoroughly checked everything, diagnosed the issue in about an hour, and found nothing wrong. To my surprise, they didn’t charge me a dime. I was back on the road to Ocean City in about an hour, and my weekend wasn’t disrupted at all. I’ve been driving for over 35 years and have visited many dealerships over the years. This was, without question, the best service experience I’ve ever had. The entire team was professional, courteous, and genuinely cared about getting me back on the road quickly. They turned what could have been a stressful start to my vacation into a great experience. Thank you! This version reads like an authentic Google review while highlighting the speed, honesty, and customer service—qualities that tend to resonate with both readers and the dealership.i wanted to thank Timothy service advisor who helped me.

Sherrie was fantastic. She came in on her day off to help me find a vehicle. Everything went smoothly and I drove off in my new Hyundai same day. Would absolutely recommend Pohanka to anyone looking for a new or used vehicle.

I had such an amazing experience with my salesperson Any! She was transparent & understanding & ready to answer whatever questions I had. When I purchased the vehicle back in February, I noticed that there had been a panel in the trunk that was popped out & needed to be fixed. I reached out to Any and she was very nice about trying to helping me to resolve the issue. The parts manager (and another gentleman) had taken a look at my vehicle & after about an hour they realized they could not just pop it back into place. I was told to “swing by” at my earliest convenience to have them fix it. I called to make a service appointment (oil change/tire rotation) for my vehicle & I informed them about the panel that was out of place. I was told that they would need only about an hour & a half of my time. I arrived at 8am for my appointment. After sitting & waiting for about 3 hours, I asked one of the employees working in the service department if there was any idea of when my vehicle might be ready, to which she responded “they’re putting it back together now, should only be about 20 more minutes.” I then waited another 45 minutes to an hour before she came over to let me know my vehicle was finally ready. I was informed that there were some “clips” that needed to be ordered & that they’d call me in a week to bring the vehicle back in to fix the panel. I was told at that time there would be a loaner vehicle available for me so I did not have to spend another almost 4 hours in their service department waiting area. I was annoyed when I left, but what could I really do? I got into my vehicle & left their parking lot. Once I started to drive on the highway, my vehicle was really pulling to the right so I called the service department & I spoke with the lady that had checked me in & out. I informed her that my vehicle was really pulling to the right and it hadn’t been doing this prior to my appointment. She offered me to return & they would have a look at it. I explained that I had just waited for 4 hours & that I live about an hour away so I had to hurry home to my son. She said that was no big deal, they’d fix it once I returned in a week. A week goes by, no one has called or reached out to me in anyway in regards to the “clips” arriving or even fixing the issue I’m having with the vehicle pulling toward the right. Two weeks go by, I still hear nothing so I decided to reach out to them. I spoke to a gentleman who was very familiar with my situation about the “clips” & the panel being popped out in the trunk. He took my contact info, said he’d talk to one of the service guys to get an update & that he’d call me back. That was nearly 3 weeks ago, I still have not heard anything back from anyone at Pohanka to get this issue resolved.

Big kudos to the following people for the exceptional service provided during my recent purchase of a Hyundai Tucson: Mae (who deserves a promotion) Luca, Sherri and Stanley. Also add a financial young lady whose name I forgot. From start to finish, the process was transparent and pressure free. I appreciated their knowledge and professionalism, especially each autos pros and cons and explaining all of the tech features. I will definitely recommend this team to my friends! Photo of Mae and I after the sale!