Polestar Fort Lauderdale

Max was incredibly professional and responsive throughout the entire order process. He guided me every step of the way and kept me informed about the status of my car. When the Polestar 4 was delayed, he took the time to answer all my questions and helped me explore alternative options. The service was top-notch, and the overall experience was excellent. I took delivery of my new Polestar 3 today and couldn’t be happier. Looking forward to enjoying it!

I cannot recommend Polestar based on our experience. Our vehicle has suffered multiple electrical issues, including a dangerous mid-road breakdown. We are only two years into our loan, and quite possibly, we have spent more time driving a loaner or rental than our own vehicle. Repairing these issues is a slow process because parts aren't stocked domestically, and the "luxury" service experience is non-existent. Being forced into low-end rentals due to a lack of loaner cars is unacceptable for this price point—especially compared to the superior service provided by Volvo, Audi, or BMW.

Very disappointed with Polestar Fort Lauderdale due to poor communication. My 2022 Polestar 2 was towed in on Saturday for a rear tire replacement after a nail was found in the tire. I called three times that day to confirm whether they could inspect and replace it. Each time I was told the service advisor was busy and would call me back, but I never received a call. When I called again on Monday after they opened, I was told they had been busy all weekend, which is why I never heard back. I eventually spoke with the service advisor, Clifton, who assured me the tire could be replaced that day. Based on that, I wasn’t concerned and assumed the issue would be handled appropriately. Throughout the day, I received automated text updates but never heard directly from the advisor. I ultimately realized the car was ready when I saw it parked and locked, so I went to the dealership. When I met with Clifton and he brought the car around, he told me they had installed a different tire of the same brand because they didn’t have the tire I previously had. When I asked if it was safe to drive, I was told it would be fine and that I could add a second tire later if I wanted. What was never explained is that they had installed a **Continental Sport Contact 6 summer tire**, while the other three tires on my car are **Continental Extreme Contact DWS 06 Plus all-season tires. I only learned this after getting home and researching the tire myself. As a result, I had to use my tire and wheel coverage for a tire I can’t safely use long-term and now have to pay out of pocket to purchase the correct tire from a non-Polestar business. After realizing this, I called Clifton to explain the situation. He told me the tire installed was the stock tire Polestar provides and that the tires already on my car were aftermarket, adding that it was still fine to drive. I explained that I purchased the vehicle from another Polestar space and those tires came installed on the car. Had he contacted me at any point before installing the tire—either on Saturday or Monday—and explained that they did not carry the correct tire or discussed my options, I would have had the car towed elsewhere. Instead, I was led to believe a comparable tire was installed, without being informed of the differences or given any options. This is clearly a safety issue and can also lead to premature tire wear or future problems. Mixing a summer tire with all-season tires on an AWD vehicle is a safety concern, particularly in wet conditions, and this should have been clearly explained before any work was done. Aside from an apology, no solution was offered. For a premium brand, this level of service and communication is unacceptable. *Update 1/14/26* To date no one from their Space has reached out for any assistance or resolution. Their Corporate Customer Service washes their hands of it and leaves it to you to deal with it. Buyer beware, great cars but bad customer service

One Star!! Worst Car Experience of My Life I have never regretted a purchase more than buying a Polestar. What was supposed to be an exciting step into the EV world has turned into nothing but stress, danger, and financial strain. I’ve had three tire blowouts on the highway—three. Each one could have ended in disaster. Charging is another constant headache, never reliable when you need it most. And the car’s value? It’s tanked faster than I could have imagined. What I’m left with is a vehicle that’s worth far less than I paid, while I’m stuck paying over $1,000 a month in finance charges. The worst part isn’t even the car, it’s the customer service. It’s been absolutely atrocious. No urgency, no accountability, no real solutions. Just empty words while I’m left stranded and frustrated. Every interaction has felt like a battle I shouldn’t have to fight just to get the basics of support. This was supposed to be a safe, smart investment in my future. Instead, it’s been a nightmare I can’t wake up from. I would never recommend Polestar to anyone.

Polestar cars stand out for their exceptional design — clean lines, elegant proportions, and a color palette that feels refined rather than flashy. The interiors are minimalist, modern, and thoughtfully executed, clearly aimed at drivers who value aesthetics and Scandinavian restraint. That said, the driving experience still falls short in one key area: advanced driver assistance. Compared to Tesla, Polestar’s system feels conservative and less capable. The lack of a true, constantly evolving autopilot equivalent is noticeable, especially at this price point. In short, Polestar excels at design and brand identity, but for buyers who prioritize cutting-edge autonomy and software-driven driving features, Tesla remains ahead.