Porsche Arlington

Mike Chauca was my sales advisor at Porsche Arlington for both of my Taycan purchases. In both cases I had to wait for allocations, and he did a great job explaining the process and keeping me up to date along the way. He was enthusiastic, patient, and took the time to answer all of my questions. When I took delivery, he was just as pleased as I was with the final results, which made the experience even more enjoyable. I would absolutely work with him again and recommend him to others.

Normally had very good service. In early May, my Cayenne Turbo E went in for a few recall notices and regular oil service. A few days after getting it back, I noticed the oil level was low. I reached out twice to the service manager, one by his text (probably automated) asking how the service went, and and another leaving a voice message. Never heard back.

Their service & professionalism is top notch-they repair what they say they will, they will help you with getting to/from the Potomac Yard metro, and the coffee maker & free candy & chips are awesome. Main thing: you MUST expect to drop your car off & wait for parts to come in for potentially 1-2 wks before they can start the repair & they will often need 3-5 days for the repair, itself - for ex: for suspension or exhaust work - I had the entire rear suspension assembly replaced & entire exhaust redone from split headers back to one. Each took about that long. They are also cautious & test if a minimal repair that is needed will correct a more general problem before using more aggressive fixes-to some it might seem like fishing for money, but to others it might be sensible in order to ensure all common causes & low-hanging fruit are addressed before tackling larger, more costlier possibilities. They provide video diagnostics and inspections so you can see exactly what they’re talking about, so you can make informed decisions about what to replace & what you think can wait. They remove non-OEM (aftermarket) parts, like alarms & remote starters, etc. if they are tackling problems potentially caused by these things. Often this is better, anyway, so you can ensure they aren’t actually causing problems & the techs can rule it out-or find out it was the cause and that things can now work or be fixed that weren’t working before-like an issue I had where the hazards would come on if I was idling too long that was due to a faulty aftermarket alarm module on my car. These guys were also able to troubleshoot a headlight issue I had stemming from a connection with the headlight switch and then a marker light that was missing a bulb that had arched & blown a fuse, and a problem where my battery died so I couldn’t unlock the car since the manual door lock wasn’t working anymore. They also helped address issues with a transmission linkage that was causing my gear indicator to blink instead of lock solid, and where my key kept getting locked in the ignition. They diagnosed a horn issue where it was sporadically going off - bushings below the horn plate on the steering wheel had worn down and these & that plate needed replacement. They also replaced a turn signal lever that wouldn’t spring back when you made your turn. So they are highly capable & can diagnose and fix most any issue. The only thing is that repairs will be pricey-for example they wanted to charge $3,000 for a radiator (which they found got hit by a rock & was leaking coolant) that I got for $125 online & $2,000 more to install it! I took it to a shop that charged me about $900. But certain things only a dealer can diagnose & fix and if you have a Porsche you almost expect pricey fixes. Exhaust work $20K, suspension work was $4K. Replacing the alarm module, new battery, rekeying the vehicle, $5K. Headlight issues $3K. They are good people, and as long as you’re not impatient or on a budget you should leave happy and will get quality troubleshooting and repair work here.

Hassan and his team at Porsche Arlington were incredible. I had to have a complete engine replacement and they were amazing every step of the way. Go see them if you need anything done to your car. They can handle all of it!!

My sales ambassador, Frank, was fantastic. He walked through all of my questions and spent time understanding what I was looking for. He truly cared about providing an authentic positive experience with professionalism and respect. Donald, Director of Finance, sorted out all of the many options available to me so I could make an educated decision that worked for my budget. I am so impressed with these gentlemen. High praise!