Porsche Hunt Valley
Cockeysville, MD
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# Summary Staff members consistently deliver exceptional customer service, with salespeople praised for their responsiveness, honesty, and willingness to go above and beyond during the purchasing process, while service technicians are noted for their professionalism, transparency about repairs, and proactive communication. Multiple reviewers highlight the dealership's ability to make customers feel valued and pampered, whether coordinating out-of-state purchases or providing convenient loaner vehicles and detailed explanations of service work.
John VanBuren at Hunt Valley Porsche was amazing to work with! Highly recommended for great customer service— he was helpful, honest, patient, knowledgeable far as facts, safety & even Porsche history. John even helped me move everything into the new vehicle and stayed in the parking lot after they had closed for my safety until I pulled off. Such a gentleman and a wonderful salesman and I absolutely love my new Cayenne: buy your Porsche with him!
Alex G was fantastic to work with as my Porsche Ambassador. Since I was purchasing my 911 from out of state, I initially had some hesitation, but Alex made the entire experience smooth and reassuring from the start. He was incredibly responsive and took the time to walk through everything with me, sending over all the documentation along with detailed photos and videos. We also spoke on the phone several times, and he patiently answered every question I had. What really stood out was how proactive he was in helping coordinate my trade-in remotely. Alex worked with another AutoNation partner to evaluate my vehicle from a distance, which made the entire process far easier than I expected. That level of coordination and service really gave me confidence moving forward with the purchase. When it came time for delivery, Alex went above and beyond to make the experience special for my son as well. He made the moment memorable for both of us, which meant a lot and made the day even more meaningful. Overall, Alex’s communication, professionalism, and willingness to go the extra mile made the entire process seamless. Buying a Porsche is a special experience, and Alex made sure the process felt just as exceptional as the car itself. I truly appreciate the outstanding service and would highly recommend working with him.
Tom was extremely professional and communicative throughout the entire service experience. He made sure I had a way to and from work while the car was being serviced, despite my short notice appointment. Made the entire process easy and smooth. They are very honest as wells I brought my car in for state inspection and they told me the car was in great shape. They only recommended what was needed with no frivolous add-ons or extras. The tech even sent me a video explaining everything he saw with the car. I normally try to avoid dealerships (just figured it was a good place to do the initial inspection since I bought the car pre-owned/ out of state), but I will definitely come back here in the future due to the exceptional level of service on every level.
They say "expect the unexpected," which in my case meant a coolant leak that my warranty company decided was "not their problem." Enter Tom, the MVP of Porsche Hunt Valley. He handled the situation with such grace and expertise that I almost forgot I was footing the bill! Tom treated "Angel" (my 2012 Panamera S Hybrid) with the utmost respect and kept me pampered in the meantime with a 2026 loaner I affectionately dubbed "Midnight." Tom didn’t just meet expectations; he lapped them. Angel came back healthy, sparkling, and ready to fly. If you want a dealership that feels more like a second home and less like a chore, see Tom. He’s the gold standard. Thanks Tom ❤️
My experience from Sales to Service have been exceptional. I wish I could say that about past 911 experiences starting in 2000. The entire Porsche Hunt Valley team is exactly what I expect with a Porsche. Helpful, friendly and a comfortable environment. Well done!
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