Porsche Stevens Creek
Santa Clara, CA
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# Summary The dealership is consistently praised for exceptional customer service, with staff members demonstrating extensive product knowledge, patience, and transparency throughout the buying process. Customers highlight the team's personalized attention, willingness to address concerns, and ability to handle complex transactions smoothly, even when unexpected delays or complications arise.
Had such an amazing experience picking up my Porsche (pink Taycan) here today. The whole team was incredible, and Arsen and Jamal especially went above and beyond from start to finish. They were so patient with all the paperwork and took the time to walk me through every single detail. There were a lot of things I didn’t fully know or understand, and they never rushed me once — they explained everything clearly, answered all my questions, and spent hours making sure I felt comfortable and informed. What made it even more special was how thoughtful they were. I had mentioned that my friends and I were going to wear pink and bring champagne to take photos with the car, and the team surprised us by turning the whole pickup into the cutest pink celebration. They prepared pink balloons, pink champagne, pink roses, and even pink snacks and treats for us. It was honestly such a sweet and above-and-beyond gesture, and it made the whole experience feel so personal and memorable. Truly you guys made it one of the best days of my life!!! Buying a car can sometimes feel stressful, but they made it feel fun, easy, and truly special. I felt so taken care of the entire time. Huge thank you to Arsen, Jamal, and the whole team for making this such a perfect pink celebratjon day. Truly above and beyond service — I couldn’t recommend them more.
I had an exceptional experience at Porsche Stevens Creek. From the moment I walked in, the level of professionalism and attention to detail truly stood out. The sales rep (Fernando) was outstanding — knowledgeable, patient, and genuinely focused on understanding my needs rather than just making a sale. They took the time to walk me through every option, answered all of my questions thoroughly, and made the entire process feel seamless and comfortable. What impressed me most was the transparency. There were no surprises, no pressure tactics — just clear communication and honest guidance every step of the way. That level of integrity and customer service makes all the difference. If you’re looking for a premium car-buying experience with top-tier service, I highly recommend Porsche Stevens Creek. Truly first-class from start to finish.
If you are serious about upgrading your driving experience come see Tony Lam at Stevens Creek Porsche, he and the team will definitely take care of you. My dream has been owning a 911 4S but there happened to be a yellow 718 Cayman GTS on the lot that fit the bill. 394 horsepower in a mid engine Porsche is an exhilarating experience to say the least but it also behaves like a luxury vehicle in normal mode. It’s a car made like no other, thanks Tony and the whole team at Porsche.
Arsen is a true professional and sets the standard for white-glove service. I had a friend deciding between two Porsches. While he was traveling in Japan, one of the vehicles sold, so he decided to move forward with the second option. I reached out to Arsen, explained the situation, and asked what he needed from us. His response was simple and confident: “Don’t worry about it. I’ve got you.” True to his word, when my friend returned from Japan, everything was already taken care of. The car was prepped, the process was seamless, and Arsen handled every detail. The experience was immaculate—my friend was in and out with no friction at all. Even my daughter had a great time and experience during the visit. This was the second vehicle I’ve helped my friend acquire (the first being a GT350), and this Porsche experience was even more efficient. My friend is extremely happy and is already considering purchasing another car from Arsen. Thank you, Arsen, for your professionalism and consistency. I will continue referring friends and clients to you at Stevens Creek Porsche because of the exceptional, white-glove service you provide.
I had a really good overall experience at Stevens Creek Porsche. I worked with AJ, and he knew the Taycan inside and out. I came in already knowing exactly what I wanted, and he was ready with answers. No fluff. No guessing. Just solid product knowledge and straight talk. I had a specific car in mind. It had just arrived from Florida and was still going through the CPO certification process. That’s where things got a little bumpy. The certification took much longer than expected. What was originally supposed to be fairly quick turned into about two weeks before I could take delivery. There were multiple delays along the way. In the end, the car was fine and only needed two new tires to qualify for CPO. But the communication gaps during that stretch were frustrating. Here’s why I’m still giving five stars. When I expressed that frustration, AJ stepped up. He didn’t get defensive. He didn’t disappear. He communicated. He followed up. He made sure I felt heard. And he got things moving. At the end of the day, I walked away with an amazing 2024 Taycan 4S at a fair price. That’s exactly what I came in to do. Things aren’t always perfect in any big purchase. What matters is how people handle it when they’re not. AJ handled it well.
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