Preston Chrysler Jeep Dodge Ram of Wilmington

Decided to trade my Wrangler for a Gladiator, found just what I was looking for at Preston of Dover. Asked specifically for Debbie as she was so great with the last vehicle I purchased there. Not disappointed! She provided the same fast, professional, friendly experience as before. Happy in every respect. My next vehicle? Not sure, but it’ll come from Preston, with Debbie at the helm!

Truthfully, I will miss the service department but will never buy a vehicle from Preston again. Their word means nothing. I told them if they could help me get out of my lease early, I would be willing to make a deal. They contacted Ally, my leasing company and told me the buyout was $5000 more than they were willing to spend. I offered them $5000 to close the gap and the salesperson told me it sounded like we had a deal! After all was said and done, they DID NOT buy my truck, adding the net of the remaining payments as negative equity to my loan. They did cut me a check for the negative equity and paid Ally and then ASKED ALLY TO SEND THEIR MONEY BACK. Who does that? Preston does! Thank God Ally was able to recoup the residual on my truck but that still leaves me with a $4000 bill for Ally that Preston refuses to pay saying they never agreed to that. So why did they send Ally the $$ in the first place and then ask for it back? A “mix up” by their finance department. “We’re sorry” says their GM. They do what they want. Don’t shop there. Go elsewhere where people keep their word.

So from the moment I email them about a new ram that was on their website.They responded right back. The salesman that I spoke to was Tre Williams he is amazing!! I told him were I wanted to Be! Him and his team worked on everything got me what I needed and had all the paperwork ready for when I got there. When I got to the dealership I was welcomed by Tre and then all the sales team. At this point I was very happy I picked Preston dodge. I have bought rams from a bunch of different dealership over the years. But I’m here to tell you!! They are awesome and make you feel like you are not just a sale but family!! And two weeks later my truck had to go back for some we owe things to be done on it and a spray in bed liner. When I drop off the truck to them all the sales team stopped and ask me how I’m doing and how I like the truck. To me that shows they care about their customers. When I picked my truck up the next day there was a little issue!! When I showed them right away the sales manager Mike came out and looked at it and got right on making it right. they went above and beyond with keeping me updated and going out of there way with picking up my truck from my house and dropping off a loner truck and dropping it back home two time and each time calling and keeping me updated. Preston dodge and there team really do treat you like family in my book they are hands down the best dealer in the area. Thank you for showing me that a great dealership and great customer service still exist

⭐⭐⭐⭐⭐ Excellent experience at Preston Chrysler Dodge Jeep Ram. They handled all my needs quickly and professionally. Genaro, my Service Advisor, along with his colleagues, were extremely helpful, responsive, and clear throughout the entire process. It’s great to work with a dealership that truly prioritizes the customer. Highly recommended.

I switched to this dealership from my old dealership in Springfield Pa where I purchased my Jeep (never go there to get your Jeep) because the service was so bad. Then I went to Carmen jeep dealership in Delaware and they're so slow and do not keep you up to date and the customer service is awful. Now I'm at Preston and it must be a Jeep thing because they also do not communicate everything in regards to additional packages and paperwork. I bought an almost 700.00 Preston cares package to cover oil changes and other ancillary services. One of the amenities is a full detail the guy that I sold me the package advised you get a detailing done once a year. I purchased this in December he told me to get the detailing done in May once the weather breaks get the "winter" off your jeep. I called to get the detailing done and the customer service woman said no you have to wait til December 4th when you bought the package. Who the heck gets a detailing done in DECEMBER when it's snowing?!?! If the man would have said it's done once a year on the DAY you purchased the package I would NOT have bought this and just paid out of pocket for my oil changes at another place where it's cheaper! Now I have to find a detailing spot to get my car done because I'm never going to detail my car in December. Not to mention they didn't even have it on file that I purchased this package back in December when I went for my last oil change in MARCH.