Franchise Dealer

Priority Ford

Norfolk, VA

4.2(2,626 Google reviews)

Brands

Ford

Contact

3420 N Military Hwy, Norfolk, VA 23518
(757) 255-8935priorityford.com/

Google Reviews

# Summary The dealership consistently receives praise for its transparent, pressure-free sales process and fair trade-in valuations, with customers highlighting the professionalism and integrity demonstrated by management and staff. Multiple reviews emphasize the exceptional customer service provided by individual salespeople who take time to understand customer needs, answer questions thoroughly, and create a stress-free buying experience.

Morgan Allen4 months ago

I had an outstanding experience with Priority Ford, and I can’t say enough about how well they treated me throughout the entire process. I came in dealing with a tough situation — my 2023 Tacoma needed extensive engine work — and the team truly worked with me to find a fair and reasonable solution. They gave me a very solid deal on my trade-in, especially considering the amount of work it needed. That level of fairness and professionalism meant a lot. A special thank you to General Manager John Colón, who was personally involved and made sure everything was handled with integrity and transparency. It’s clear he leads from the front and genuinely cares about customer experience. The entire team was straightforward, respectful, and easy to work with — no pressure, just honest conversations and real effort to help. Our salesman Clyde, was very kind, knowledgeable, and supportive throughout the entire process - highly recommend him! If you’re looking for a dealership that stands behind their word and treats you like more than just a transaction, I highly recommend Priority Ford.

Shay Dunna month ago

Madison Howell went above & beyond today to make sure that everything was perfect for my fiancé & I. Her communication was top tier. She met us at the door for our arrival, she answered every question. She ensured that we were comfortable every step of the way. I could not ask for a better person to have help us with this big decision. She didn't rush us in any way. She is the person to go you if you are car shopping. She made this experience that much more amazing. Her commitment to making making sure we were happy & everything went smooth is unmatched. Thank you so much. We are very happy with our purchase.

Greg Newman5 months ago

Shamar Godfrey was extremely communicative and helpful. He is engaging and really cares about his customers finding the right vehicle. Aaron Hall was great to work with as well. He provided numbers to finalize the sale professionally and personably. Appreciate the efforts and every time I walked in the building I was greeted by warm and charismatic team members. Great experience, we will be back.

Doug Newsomea month ago

Purchasing our Ford Expedition was a great experience from start to finish, and Naomi Wright was a big reason why. She was knowledgeable, patient, and never made us feel pressured at any point during the process. Naomi took the time to answer all of our questions, explain our options, and make sure we were comfortable with our decision. What stood out most was her professionalism, honesty, and dedication to customer service. She made the entire car-buying experience smooth, stress-free, and enjoyable. We absolutely love our Expedition and are grateful for the outstanding service Ms. Naomi provided. If you're looking for a salesperson who is trustworthy, attentive, and truly cares about her customers, I highly recommend asking for Naomi. She made what can sometimes be a stressful process feel easy and straightforward.

Josh P.a month ago

So far its been the best car buying experience we've ever had. We bought a 2026 F250 last weekend with Naomi Wright as our salesperson and we couldn't be any happier. She went through almost every truck on the lot, and even drove us to another lot, to help us narrow down our final choice. I hope to be buying from them again very soon.

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