Priority Honda Chesapeake

⭐️⭐️⭐️⭐️⭐️ We had a fantastic experience working with Wes while shopping for our 16-year-old son’s first car. From start to finish, Wes was incredibly helpful, patient, and genuinely kind. He answered tons of questions (from both parents and a first-time teen driver!) and never once made us feel rushed, pressured, or silly for asking. Wes took the time to explain everything clearly, made sure we felt comfortable with the options, and truly had our son’s best interests in mind. He was super patient and never pushy or impatient—something we really appreciated during such an important milestone purchase. We couldn’t have asked for a better experience and would absolutely recommend Wes to anyone, especially families buying a first car. Thank you, Wes, and Tien.

I trust Honda’s workmanship and have never taken my car anywhere else. For each previous visit, I have sat and waited a reasonable amount of time for the work to be completed. However, I made this last appointment for an inspection. The lady said that I was almost due for an oil change and so they would do that, too. I was glad they decided to go ahead and change the oil as it would save me a return trip. However, I did not expect to have to wait for 3 hours. After 1 hour the lady came out said that everything passed inspection and talked about the fact that I would need to replace the tires soon. So I knew the inspection had been completed. I assumed that an oil change would be done quickly and I’d be good to go. I didn’t expect to have to wait for 2 more hours for an oil change. This is the first time I have had any issues with Honda.

Priority Honda has been nothing short of awesome. From Tony the General Manager, to Dakota the Finance Manager and Martin the salesperson. They have the best pricing and selection in the Hampton Roads area and beyond. I flew down from New York to buy a new Honda from them, because none of the local Honda dealerships near me could beat their pricing. Since my brother lives in the area, I figured I’d check with them, and surprisingly they were able to offer me what I was looking for. So not only was I able to lease a brand new vehicle at the price point I wanted, but I was able to visit my family in the process. So it was a win-win. They also support and take care of First Responders like myself! If you’re in the market for a new Honda or just a new vehicle in general, check them out.

Had my vehicle serviced on Feb 24 and just want to give a huge thank you to Laura and the team. It turned into a hectic day when I had to schedule an unexpected emergency vet appointment right after my oil change. Laura went above and beyond to help move things along and kept me updated through text, which made all the difference. Because of her effort, I made it to my next appointment in time. Truly appreciate the professionalism, communication, and kindness — and thank you to the whole team. Exceptional customer care! ⭐⭐⭐⭐⭐

My 2024 Prologue would not turn on or shift yesterday morning. I had the vehicle towed to Priority Honda in Chesapeake same day. It arrived by 6:00 p.m. Prior to the vehicle being taken, I spoke with a Priority Honda representative in the service department who told me that there would be a loaner vehicle available for me at 7:30 a.m. the following day. I had asked about a loaner because my other vehicle is far too small for my medical equipment. I called the next day at around 9:00a.m. and wanted to confirm that the vehicle that was on hold for me was an SUV because I transport 3 children, 2 in car seats as well as a 120lb service dog. I was informed that it was in fact a Honda Accord, which was far too small. I was assigned a service assistant who was difficult to get ahold of but when I did they had no idea what was going on with my Prologue but let me know that the service manager was going to be calling me. I was given a call from the service manager named "Tay" around 3pm. I informed "Tay" of my medical situations to which he responded that his own brother was in a similar situation and would be grateful for any vehicle offered to him. I reiterated that I am grateful that there is a loaner vehicle available...however, it does not suit my needs because I need the space of an SUV. He told me to use my other vehicle I own (a sedan) and that it sounded like I needed to leave my service dog at home if she doesn't fit in that one. He said quite a few more hurtful things to me and when I pointed that out, he told me he wasn't trying to make things harder when in fact it was making things harder.