Priority Honda Hampton

I would like to thank my salesman Lloyd for the best and fast experience of my SUV purchase. He was very knowledgeable and friendly. He made me feel at ease and let me know i would not be all day sitting there while going thru lenders waiting for approval and he was right! One lender and on spot approval. This was my 2nd purchase with them. Love my Honda passport second time around with an upgrade and bonus features. Looking for a ride, let Lloyd be your guy.

I've been a long time customer at this location. I no longer own a Honda but I prefer to bring my Subaru here because I trust the techs, and always felt the prices were fair and have always had a positive experience until today. I dropped my car off for a scheduled service, I let my advisor know I'd probably have some recommended services on my diagnostic and I'd like to get those done if they can be accommodated in the service workload. She said no problem and we left it at that. Two hours later I got a call saying my original services were done and my car was ready. I was a bit confused especially when I opened the service report that was sent via text, saw the services I expected, but saw they had been declined. I spent the next three hours trying to get ahold of my advisor or any other advisor. After an hour of no response I assumed my advisor was out for the day or at lunch. I called the main service line and was told my advisor was in the building but busy. Not a problem there as I know the days can be very busy and she relayed an additional message on top of the message I left on my advisors direct line. Two hours later and several calls later I was speaking with someone on the main service line who continually told me only my advisor could help and that I had to wait and wasn't allowed to speak to another advisor. I was rather shocked by that but figured the team was slammed and everyone was doing their best. I waited again and hit a point where I just wanted to get my car as it was already later in the afternoon. I called the service line again and when I asked if anyone could check the status of my car she said no but she'd leave a message with the manager. I know the manager as he had previously been my advisor and I've always seen him around the shop. I was so disappointed when all he did was offer a soft apology, express his own frustration in the situation but never once offered a solution. I didn't ask for a discount or compensation. I still wanted those services done but no recommendation or solution was offered. He apologized again and told me my car was ready for pick up. I was floored. When I arrived another gentleman came up to help me. I'm assuming it was another manager but he never introduced himself. Once I gave my name and he pulled my ticket he asked if I spoke to the manager, I said yes but I was disappointed in my experience. He gave another soft apology but did nothing to try to reinstate my confidence as a customer or try to get my services booked. Not once did anyone ask if they could schedule an appointment on my behalf or offer an explanation. I'm a local business owner and I can't imagine letting a long time customer walk away with a negative experience and knowing I left a $500+ sale on the table. I know how hectic a day can become but I was so shocked and disappointed in this experience I can't imagine coming back or recommending this location again. The irony was I started the day by telling my advisor that the local Subaru dealerships are terrible which is why I always come here and we had a laugh about it.

10/10 would recommend! So, I came in due to my transmission going up in my old car and I had the most pleasant experience with Keyani! She was soo knowledgeable, patient and sweet! I will definitely be coming back for any of my car needs. I’ve been to Multiple dealerships and she made this the best experience for me! If you stop in ask for her. She was the greatest!

Had an awesome experience with Dutchie on Saturday 03/28. As soon as I arrived, he greeted me and was an absolutely pleasure to work with. He was fast and efficient and got me in and out in no time. Please go drive with Dutchie!

Great experience purchasing a new car (04 Nissan Murrano) for my daughter! Cici Roye was our sales agent and she made the whole shopping and buying experience a breeze!!! We test drove on day 1 and came back day 2 to commit. She had everything ready and waiting for signature (cutting that dreaded dealer time in half) and made sure the vehicle was detailed and fueled up. She was 100% upfront about vehicle history and answered all my questions with efficiency and details the same day my emails were sent. Cici is very professional and when the time comes for the next vehicle she will be my first call!!