Pritchard's Lake Chevrolet

Great place to grab a few electrons and a nap for my Dodge Hornet R/T PHEV on my trip from Indiana to South Dakota. Thank you for the cheap ChargePoint access.

We purchased our used Escape from Lake Chevrolet Pritchard’s. We decided to buy from Pritchard’s since they were local and due to their reliability statement on their website. “Reliability – From used SUVs to used trucks to used cars for sale, every pre-owned vehicle on our lot has successfully passed our stringent inspection process, ensuring maximum pre-owned quality.” We had also purchased the Pritchard's Promise Plus, which gives a discount after x amount of oil changes. After driving the vehicle for just over 3 months and no oil lights coming on, we took the vehicle in for the oil change. When we started to drive it the next week, we had white smoking coming from the exhaust. We took it in and they said a little oil spilled over and that it is burning off. After 3 weeks of having white smoke coming from the exhaust and the vehicle was sputtering, we took it back and they said that valve cover gaskets needed to be replaced along with all 4 spark plugs due to oil being on these parts. While doing these repairs, the fuel rail needed to be removed and the fuel injectors were stuck and damaged. We had to pay for all 4 fuel injectors to be replaced as well as the valve cover gaskets and spark plug replacements. When asked if this damage stemmed from overfilling on the oil change, the mechanic emphatically denied this and said this is what happens when you purchase used vehicles. We drove the vehicle off the lot again and began having more issues and had to take it back 10 days later. We were told that we needed to replace the engine. This is when I asked Pritchard's to stop touching my vehicle and had it towed to a local trusted mechanic. After they looked at the vehicle, they said that the issue was not the engine and that the timing belt and water pump needed to be replaced. We replaced these items and paid for these repairs as well. This fixed the vehicle for over 7 months. Now we started having the engine light coming on again, and our mechanic stated that we need to have the head gaskets and cylinder heads replaced. We have spent more money on this vehicle than it is worth and are now upside down on the vehicle with the loan from the bank. Since all of these issues started after receiving an oil change from Pritchard’s, I would like the Escape to be replaced or repaired at no charge to me. This vehicle was going to be my daughter’s safe reliable American made car that she used at college and as she started out her young adult life. I told her that you can rely on a Ford because it is an American made vehicle. My veteran husband and I have owned numerous Fords throughout our marriage and have never had these types of issues arise before with any of our other vehicles.

Amelia and Ryan at the Forest City branch were amazing to work with!! They answered all of my questions and made the process very smooth!

We bought a used car from here and really enjoyed our experience. Kristi Miles was a dream to work with. Very friendly and even paid attention to our kids, which we had along. We had a lot of questions, and she answered them all with grace and patience. Would consider them again in the future.

Kristi was phenomenal to work with! We were overseas trying to find a VW e-Golf and had no luck getting any dealerships in the states to respond to our email inquiries or phone calls. Kristi was the first to call us back and was immediately helpful in tracking down the car we were looking for! Thank you for amazing service and for arranging transport for us to our next base in GA. Will definitely do business with them again if we ever need it!