Putnam Ford
Burlingame, CA
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# Summary The dealership receives widespread praise for transparent communication, patient customer service, and staff members who prioritize customer needs without applying high-pressure sales tactics. However, one customer reported experiencing what they perceived as unethical pricing practices and felt the management's response was inadequate.
We had the most incredible experience with Matt Kanawyer at Putnam Family Dealership while helping our daughter purchase her very first car. From start to finish, Matt was kind, professional, patient, and incredibly diligent. He took the time to explain everything, made sure all our questions were answered, and truly cared about making this a positive and safe experience for a young, new driver. As a parent, it meant everything to see my daughter treated with respect and guided with such care during such an important milestone. The entire process felt thoughtful, honest, and stress-free. I can’t say enough good things about Matt and the team at Putnam Family Dealership — they made this moment special, and I would absolutely trust them again and recommend them to anyone, especially families helping a first-time driver. 💙
Beware of this dealership. I used the configurator, built a car and used the "get internet price" button on their website asking for a quote. I was contacted by their sales manager (His name is Matt) and told I could place an order at MSRP. This sales tactic is unethical and dishonest. Obviously this is not a dealership interested in earning your business. Later I received a reply from the owner. His reply was a placated response. Good management comes from the top down. I got my car from another dealer and I didn't have to pay MSRP. Not even close. My advice, avoid this dealership.
I recently bought a used gt350 from Blue Barela. Unlike other dealership experiences Blue was upfront, honest and no hassle. Stated the selling price and left the decision up to me. When awaiting for finalization he was very personable with no additional fees or price adjustments from the original agreement. If you want a pleasant buying experience Blue is your man
Had a great experience working with this dealership. Oscar took the initial call and was very helpful checking current stock and pricing, with sufficient details and transparency. Luis then handled the rest of the process and was professional, patient, and easy to work with. No pressure, clear communication. I really appreciated how straightforward and respectful the whole experience was. Highly recommend.
We had a great experience leasing our first EV at Putnam. Matt Kanawyer went out of his way to work with us as we explored different trims and the available inventory. Unlike some other dealers, he didn’t put any pressure on us and answered all our questions fully. We ended up with a great deal and would definitely recommend Matt.
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