Quirk Buick GMC of Braintree

I bought a 2026 Envista from Marc & Ben . Ben & I test-drove a few cars until we found the one. Ben has great customer skills and was very patient with me. Marc is a loveable guy. Like Ben he has great customer service skills and walked me through the finance paperwork. I had a great experience here & would recommend anyone who is looking for a car to stop by.

The Quirk team goes above and beyond to make purchasing a vehicle pain free and seamless. We are thrilled with our new GMC Canyon Denali. Thanks to James, Matthew and Ben for taking such great care of us.

I’ve never written a review before, but my experience at Quirk GM was so bad that I feel obligated to warn others. I brought my brand-new truck in for a simple oil change. While it was in their care, they damaged my door and tried to cover it up with touch-up paint. Only after being confronted did they admit fault, and they agreed to fix it and give me a loaner. When the repair was supposedly done, no one even bothered to call me—I had to chase them down myself. The paint looked acceptable at first, but once I got home and washed the truck, I noticed eight chips in my window that now stand out horribly against my tinted glass. Of course, the dealership refused to take any responsibility, saying it was “too late” because I didn’t catch it immediately. I’ve tried multiple times to speak with a manager, but not a single call has been returned. No apology. No accountability. Nothing. It’s as if they think fixing the damage they caused in the first place was doing me a favor. This dealership damages vehicles, tries to cover it up, and then shrugs off the customer when caught. If you value your vehicle or basic honesty, do yourself a favor and stay far away from Quirk GM.

I had an extremely disappointing experience with the service department at this dealership. I called ahead regarding a recall repair on a vehicle that is part of our dealership inventory. During the call, I clearly explained the situation and was given an appointment to bring the vehicle in. However, after I arrived, I was told the vehicle had to be registered before any recall work could be performed. I explained that the vehicle is dealer inventory and therefore cannot be registered until it is sold. I also explained that a customer was waiting for the recall to be completed before purchasing the vehicle. Instead of receiving a professional explanation, I was met with a dismissive and rude attitude. The most concerning part of the experience was the behavior of the service manager. When I tried to better understand the policy, while specifically stating that I was not arguing and was simply seeking clarification, I was told, "You can't argue with me," and was essentially instructed to leave. I understand that dealerships have policies and procedures, and I would have accepted a simple explanation if it had been communicated professionally. The issue was not the policy itself—it was the lack of respect and professionalism shown throughout the interaction. Based on this experience, I would strongly encourage others to be aware of how customers and business partners may be treated here. Customer service and professionalism should be a priority, and unfortunately, that was not my experience.

Angel and Marc were absolutely amazing. I had an absolute nightmare with another dealership that left me in limbo for 3 months. Within 6 hours I was able to secure a deal on a car with them from 1400 miles away over the phone and they were so helpful and kind. When the other dealership was still giving me problems Angel and Marc were able to pivot and go above and beyond to try to help me as much as possible on their side. I was able to pick up the car when I returned back to Boston and finish up the paperwork within an hour. 10/10 will recommend to anyone!