Radley Cadillac

I had an excellent experience working with Ryan Ambrose at Radley Cadillac. From the moment I walked in, the level of professionalism, transparency, and customer care stood out. It’s clear that leadership sets the tone here, and the GM goes above and beyond to ensure every customer feels valued and taken care of. What impressed me most was the attention to detail and willingness to address any questions or concerns without hesitation. The entire process felt smooth, honest, and pressure-free something that’s not always easy to find in the car-buying experience. You can tell there’s a strong commitment to both the team and the customers, which creates a welcoming and trustworthy environment. I highly recommend working with the management team here if you’re looking for a dealership that truly prioritizes customer satisfaction.

Jaylen at Radley Cadillac helped me with a great deal on a vehicle for my business a week ago. I test drove a few days prior and both in store experiences at Radley were excellent. They take care of each customer from the moment you walk in. I even received a follow up text from Jaylen to make sure I was happy a week later. There was a small issue with wire transfer timing but Jaylen worked with us to get it resolved. Thank you!

TLDR: Be very careful to review any documentation prepared by this dealership. I found many things incorrect on what was shown to me artificially decreasing the price of the car I was trying to trade in. The Story: I went in to test drive a 2018 Lexus LC500, hoping to trade in my Lotus Evora. Everything went well until they priced my Evora with some software and it came in significantly lower than the actual value. Upon closer examination there were multiple items that were just blatantly incorrect. The mileage was increased, the dealership added 1500 miles, they said I only have 1 key, I had already told them I had 2, they said my car was gold, its clearly not gold (picture attached for reference), claimed a paint chip was a dent, etc. Importantly each of the listed items reduced the price of the trade in by $400‐$1000. Now most of these are not big issues in themselves. Easy fixes. However, when I spoke to the manager about them I was told that "its only a $400 difference." This is true. I'm looking to buy a $65,000 car, $400 will not change whether I will buy the car or not. However, there was a total of about $3,000 incorrect price reduction. This is creeping towards a value that does matter. But even that amount I could move past. What really pushed me to not want to give them my business is that during my conversation with the manager, I was also told that "this is how we do business," which is what I found most concerning since there are really only two options for the incorrect entries. 1. Lack of attention to detail or 2. Apathy. Either way, if I'm going to write a $65,000 check I expect a degree of professionalism and attention to detail that I did not find here. The final nail in the coffin was that while I was talking with the manager there was no admission of mistake, no apology for the mix up, only defensiveness and justification. So after a final conversation with the sales associate I decided not to purchase the LC500 from this dealership due to the way they operate.

This is by far one of the best dealerships in the area. It's very clean and the staff is great! I've done business with Penny Lloyd and will continue to as long as she's there! She made the leasing and purchasing process a breeze and is very knowledable in the EV portfolio. She's a boss! While great to chat with and is very bubbly, Lisa from finance takes awhile to respond to emails. Ryan Ambrose, sales GM, goes out of his way to ensure top notch service and is a pleasure to work with. The service advisors, Ryan Embrey and Ruby Donaty, are fantastic employees and friendly! They really listen to all concerns and are helpful by walking you through every step, ensuring you feel at ease. I've had some major glitches and pain with my Lyriq-V but knowing these two have my back, I have no problem returning because I know they deliver every single time. I don't know who's worked on my car but shoutout to the EV tech! One thing to mention is they do have limited availability for loaners while your car is being worked on. Typically, there's usually a week or two wait if that's a deal breaker for you. Overall, this is the Cadillac dealership to go to! Lindsay Auto Group who? 😂

I had a fantastic experience buying my SUV at Radley Cadillac Dealership in Fredericksburg, VA. The entire process was smooth, transparent, and completely stress-free from start to finish. The staff was incredibly professional, helpful, and never made me feel pressured into making a decision. I highly recommend them to anyone looking for a seamless vehicle purchase and excellent customer service. Ask for Johnathan