Rainbow Fiat

Wow, I just had my best car buying experience ever with Connor the manager at Rainbow CDJR in Covington LA. along with Brennan in sales & Ryan with finance. I have bought many cars in my lifetime and we all know how stressful that can be. I started looking at cars one week ago and it has been the most stressful week I’ve had in a long time with endless texts & phone calls soliciting my business, hours of traveling and even misleading information to get me into showrooms. When Connor contacted me with a follow up text from an inquiry I made he was totally different from the many others that persisted on getting me to look at what they had even if it was not what I was looking for or what I could spend. His initial contact was professional, extremely polite & not at all pushy. Instead he was understanding of my needs answered all my questions about the car and even suggested a similar car which turned out to be nicer with less miles at the same price. He knew I’d be traveling about an hour and wanted to make the trip worthwhile. Yes he wanted to sell me a car but he also was sensitive about my needs, something good people do. When I made the appointment he said he would have the cars ready & that I should ask for Brennan. Honestly I was disappointed at first because I was looking forward to working with him but as soon as I met Brennan I saw the same sensitivity in her as I did with him. She immediately got the keys and we took a wonderful test drive that was more like a ride out with a friend. I was so impressed with the car I didn’t need to look at another and she immediately started a comfortable no pressure approach to begin the buying experience. About an hour after arriving I was sitting with Ryan from finance and signing a deal, one I knew was possible for both parties based on all my buying experience. Life is always about compromise if we are truly concerned about each other’s needs. I’ve had some serious tragedies, hurt & challenges in my life, I’ve been on top and have hit rock bottom but I’ve never given up on people and have always looked for the good in all. It’s people like Connor, Brennan & Ryan that help me keep that attitude. I’m hopeful the car I bought from them will give me good years but when I’m ready for another you can be sure I will be visiting them, thank y’all for a wonderful experience!!

ran my credit well over 10 times. kept "wanting to make a deal" so they would step out go back and forth talking and then come back in multiple times, come to find out they were running my credit multiple times each time! forced to buy warranties if I wanted a second key, sold me a car with a cracked windshield, didn't even offer to fix until after I purchased the vehicle. Couple weeks later taillights go out and get no response from dealership or saleswoman once I explained the issue. Other little issues here and there I noticed about the car before I purchased they told me just to make a warranty claim after so many days, they didn't even want to fix it! Was promised all these things under the sun to maybe only get one or two actually given to me. Very upsetting company to do buisness with, will be having to contact a lawyer after this one since my credit has now tanked!

Having driven GM products for 25+ years and successfully getting them serviced locally, I have always wanted a Cummins with an Allison transmission behind it, the new 8 speed ZF is as close as that will likely even be, so I bought a RAM this time. This will be my last RAM product ever, because of this dealership. I didn't buy it here only because they could not get a dealer to dealer trade to get in the model I wanted. I have never seen such deplorable service, or really a complete lack of competence. Their "word of mouth" superb diesel tech, can't find a severe driveline pop, claiming it is caused by a different anti axle wrap shock absorber color that RAM put on versus what he normally sees (their words to me on paper) claimed it is aftermarket although it can be looked up on Mopar online parts or might be caused by a plastic tub in the bed with a moving blanket in it (if that overloads a 2500, I need to back to Chevy pronto!). Given the above, I would in no way recommend this dealership for service, sales cannot confirm nor deny, but would be leery, prices online tend to be far better nearby but out of Covington.

Messaged Alyson on Facebook. Super sweet and helpful!! When I talked to chandler on the phone he was very confident on getting me in a vehicle the same day and did. Conversations with chandler and Shawn were nice and made me feel comfortable through the process. I recommend!! Great guys and Alyson was awesome!!! Thank you

Connor and the staff at Rainbow made the car buying process something to enjoy for me and my family. Connor was patient and happy to let us check out plenty of cars on the lot. They have the best selection on the Northshore imo. They are hospitable and welcoming while you're there checking out the inventory. Connor is very knowledgeable about all the cars on the lot and will share as much info as you want to hear. He helped guide us towards a couple truck models that were best for families. Overall, we had a great experience at Rainbow with Connor!