RAM at Barnabe De Saint-Jean

Purchased vehicle from Franco at this dealership, he made it very simple and easy and his service was impeccable. No pressure just allowed us to ask questions and take Ram 1500 for a driver, purchased the same day, picked up vehicle 6 days later with everything as requested by us...Great experience

I brought my car here to get them to fix an airbag warning light issue so I could get my car an out of province inspection. They charged me close to 200 dollars to fix a 'connection issue'. Two days later the air bag light came back on and now the warning sound goes off every 30 seconds (extremely annoying). I phoned the dealership back to say that they had NOT fixed the issue, so they said to bring it back and they would fix it. I asked them if I would have to pay for it and they said YES. I told them that I already paid them to fix it, why would I pay them AGAIN?!? They said that is how they work. I was stupid enough to go to a dealership in the first place but I am not stupid enough to keep paying for something that they are NOT fixing. Find an honest mechanic, you won't find one at a dealership.

I visited 3 other dealerships around Montreal that had Ram inventory and Barnabe St.Jean received my business. Pleasant sales staff , I just dropped in without an appointment , fair negotiations wasn’t pressured and good explanations of extended warranty options. And a nice surprise a full tank of gas upon delivery. Glad I made the trip very satisfied thanks it was well worth it.Thanks Max&Nathalie Merci Beaucoup.

EXTREMLY EXPENSIVE SERVICE, and they just look and did not fix my problem. I will go see my mechanic from now on and never again at a dealership

Last year I purchased a ram from this dealership and was very happy with the sales associates and my experience at the time. Recently however I noticed water leaking into the ceiling of the cab. I called the dealership and they advised they had no room before 2 weeks. They mentioned however that if I could leave the truck with them they would work on it in between jobs. I agreed and left the truck with them. At the same time I asked for an estimate to have a scratch worked on on one of the doors. My experience with this dealership at this point took a turn for the worst. The associate I dealt with at the service department was rude and condescending at best. The truck took three weeks to have returned after they added a caulking to the back light. When I tried calling for info in regards to what was going on I was met with rudeness and frustration that I was calling. My truck was often times left out in the rain...unless I called and hassled them to bring it inside. Ultimately they called me to pick up my truck and ensured me the work was done properly and that he was confident it was no longer a problem. They estimate I requested for the work on the door apparently never came back (after three weeks!) and today after a light rain....water in back, dripping all over my back seat. After a 3 week and 300 dollar nightmare and recommend you avoided this dealership. Again I'd like to state the sales service was excellent and I was even considering buying a second vehicle with them but after this experience it is safe to say I will Shop elsewhere. 27/05/2025 Update: about 20 minutes after posting my review (above) the service department contacted me seeing what they could do to rectify the situation and have me remove my negative review. I informed them I was not looking for anything from them and that they contacted me. The associate then offered to take back my truck to correct the work or issue that was not correctly done the first time. I told him I could not lose my truck for another three weeks so he offered to give me a courtesy car in the meanwhile. It has been 3 weeks since and I have not heard anything back from them. I have nothing to gain by writing this review, just want to help others not make the mistake I did. This dealership fails in all aspects of professionalism and has displayed time and time again that they do not care about their customers. They failed to identify and correct the issues with the vehicle and were rude when confronted with my dissatisfaction. Please do not think this will not happen to you, spend your money at a dealership who is professional and courteous and who actually appreciates their clientele. This was the first time in 25 years I've ever had any issue with a dealership, it was also my first dodge. Don't make the same mistake!