Randy Marion Cadillac of Jacksonville

We had a fantastic experience at Randy Marion Cadillac of Jacksonville. Charlie helped us find the perfect Cadillac Escalade for our family, and he truly went above and beyond throughout the entire process. He was professional, patient, and really took the time to understand exactly what we were looking for. Mike in finance was also excellent. He made everything very clear and worked hard to structure a deal that made sense for us. The entire process felt smooth, transparent, and genuinely customer-focused. Experiences like this are why we continue to choose Cadillac. We’re very grateful to the team at Randy Marion for taking such great care of us. If you’re looking for a vehicle and want a great experience, definitely ask for Charlie!

Best car buying experience I’ve ever had! Bobby is such an attentive and knowledgeable salesman, felt like I’ve known him for years over our car buying process. He got me my dream car for a very fair deal and the process was super easy! EVERYBODY IF YOURE LOOKING FOR A CADILLAC COME HERE🗣️🗣️

Brand new Optiq, bought on Memorial Day, second drive came back to a flat tire. No spare so waited for AAA for four hours, dropped until next day, then the dealer won't accept another dealers warranty so paid $435 for the new tire which I now have to try to get reimbursed. Starting to second guess my Cadillac purchase. This dealer even added a CC fee to make matters even worse. The new tire looks old and beat up.Will never come back here.

We purchased a vehicle 100% online from Randy Marion Cadillac. Our salesman, Tom McBride, did an awesome job for us throughout the entire process. He and the logistics coordinator, Josh, helped us get the vehicle transported to us over 900 miles away, and it showed up without a scratch. Anyone in the market for a new or used car should definitely look here. We had a wonderful experience.

I came in front out of town and realized my mom’s car needed an oil change. I was super skeptical after reading some of the reviews, but I’m so glad I came anyway. Mr. Don in service was absolutely amazing. Got my car in and out for an oil change and tire rotation. They even washed it for us. I’m not in the market to purchase, but Mr. Rod in sales stepped over while I was looking at some of the inventory. We had a wonderful conversation and he was very professional rather than pushy. I’m really glad I gave Randy Marion a chance and even more glad I won’t be driving home with 5% oil life. If I’m ever in from Atlanta again and need service, I’ll surely return!